Shipping & Delivery

Effective Date: May 20, 2025

Welcome to Fixiar. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store. By placing an order with Fixiar, you agree to the terms outlined below.

At Fixiar, we are committed to providing a reliable and transparent shipping experience for our customers. This policy applies to all products sold through our online store, including necklaces, bracelets, rings, anklets, pendants, and earrings.

1. Order Processing Information

All orders placed through Fixiar are carefully reviewed, processed, packed, and prepared for shipment by our fulfillment team.

Processing Schedule

Orders submitted before 5:00 PM EST on a business day are typically processed the same day. Orders placed after the daily cut-off time, on weekends, or during public holidays will begin processing on the next available business day.

Please note that order processing times are separate from shipping transit times.

2. Shipping Coverage

Fixiar currently ships within the United States. We strive to ensure safe and timely delivery to residential and commercial addresses.

At this time, we do not ship to:

• U.S. territories not serviced by standard carriers
• APO/FPO military addresses
• International destinations
• Freight forwarding locations in restricted regions

If shipping restrictions apply to your address, you will be notified during checkout or shortly after your order is placed.

3. Shipping Rates

We offer a simple flat-rate shipping structure for all eligible orders.

Standard Shipping Fee

The shipping fee is calculated at checkout and applies per order unless otherwise stated during promotional campaigns.

Taxes, duties, or other applicable charges are calculated separately where required by law.

4. Estimated Delivery Time

Our standard delivery timeframe includes both handling time and carrier transit time.

Delivery Timeline

Delivery estimates begin after the order has been processed and shipped.

Please understand that shipping timelines are estimates and not guaranteed delivery dates. Certain circumstances beyond our control may affect delivery performance.

5. Shipping Carriers

Fixiar partners with trusted national delivery providers to ensure dependable shipment handling and tracking.

Delivery Providers

Orders may be shipped using one or more of the following carriers:

• USPS
• UPS
• FedEx

Carrier selection depends on factors such as package size, destination, shipping volume, and logistics availability.

We reserve the right to choose the most appropriate carrier for each shipment.

6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking Details

Please allow some time for tracking information to update after the shipping label has been created.

Customers can monitor shipment progress directly through the carrier’s tracking platform.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

This includes:

• Full recipient name
• Apartment or unit numbers
• Correct street address
• ZIP/postal code
• Valid phone number
• Accurate email address

If incorrect or incomplete shipping information is submitted, delivery delays, failed delivery attempts, or returned packages may occur.

Fixiar is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at support@fixiar.com before your order is shipped.

8. Address Changes

We understand that mistakes can happen. Customers may request an address update before the order has been processed for shipment.

Address Modification Conditions

Once an order has been transferred to the shipping carrier, we may not be able to modify the delivery address.

Additional carrier fees resulting from rerouting requests may apply.

9. Delayed Deliveries

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Potential causes of delays include:

• Severe weather conditions
• High shipping volume periods
• Carrier operational disruptions
• Public holidays
• Natural disasters
• Security inspections
• Incomplete delivery addresses

If your package is delayed beyond the estimated delivery timeframe, please contact our support team for assistance.

10. Lost, Missing, or Stolen Packages

Fixiar is committed to helping customers resolve shipping issues whenever possible.

If Your Package Appears Lost

Please complete the following steps:

1. Confirm the shipping address used for the order.
2. Check around your property and mailbox.
3. Ask neighbors or household members if they accepted the package.
4. Contact the shipping carrier directly.
5. Reach out to our support team if additional help is needed.

Important Notice

Once a package has been marked as “Delivered” by the carrier, responsibility for the package may transfer to the recipient.

Fixiar is not liable for:

• Stolen packages after confirmed delivery
• Packages left unattended at delivery locations
• Delivery issues caused by unsecured delivery areas

However, we will make reasonable efforts to assist customers in filing carrier claims when applicable.

11. Damaged Packages

If your order arrives damaged during transit, please contact us as soon as possible.

To help us review the issue efficiently, customers should provide:

• Order number
• Photos of the damaged packaging
• Photos of the damaged product
• Description of the issue

Claims for damaged shipments should be submitted promptly after delivery.

Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.

12. Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages.

This may happen due to:

• Inventory availability
• Warehouse logistics
• Product packaging requirements
• Carrier limitations

Customers will receive tracking information for each shipment when applicable.

Separate shipments do not increase the flat-rate shipping fee unless otherwise communicated.

13. Refused or Undeliverable Packages

Packages returned to Fixiar due to failed delivery attempts, refusal, or undeliverable addresses may be subject to additional shipping charges.

Examples include:

• Incorrect address information
• Unclaimed packages
• Refused deliveries
• Missing apartment/unit details

In such cases, original shipping fees may not be refundable.

Customers may be responsible for reshipment costs if a replacement shipment is requested.

14. Shipping During Peak Seasons

Delivery times may be extended during periods of unusually high order volume, including:

• Holiday shopping seasons
• Major sales events
• Promotional campaigns
• Weather emergencies

During peak periods, carriers may experience operational delays beyond standard estimates.

We appreciate your patience and understanding during these times.

15. Order Status Support

If you have questions regarding your shipment status, delivery updates, or shipping concerns, our customer support team is available to assist you.

Customer Support Hours

We aim to respond to customer inquiries as quickly as possible during regular business hours.

16. Risk of Loss

Ownership and risk of loss for purchased products transfer to the customer upon successful delivery by the shipping carrier.

Customers are encouraged to provide secure delivery locations to minimize the risk of theft or loss after delivery.

17. Shipping Policy Updates

Fixiar reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to remain informed about current shipping practices and procedures.

18. Contact Information

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Store Name: Fixiar
Website: https://fixiar.com/
Email: support@fixiar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for shopping with Fixiar. We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.