Cancel/Change Order

Last Updated: August 21, 2026

At Fixiar, we understand that you may occasionally need to cancel an order or make a change after completing your purchase. We will make reasonable efforts to accommodate cancellation and change requests when possible.

Because our fulfillment process begins quickly, however, we cannot guarantee that every order can be changed or canceled after it has been submitted.

This Cancel / Change Order Policy explains when you may request an order cancellation or modification, what information we need, and what happens when an order has already entered processing or been shipped.

Fixiar does not charge a cancellation or order-change processing fee.

1. Cancellation & Order Change Overview

The sooner you contact us, the greater the possibility that we can make the requested change.

2. How Quickly Should I Contact Fixiar?

If you need to cancel or change an order, please contact Fixiar as soon as possible after placing the order.

Our standard order handling time is 1 business day, and orders are processed Monday through Friday.

Our order cut-off time is:

5:00 PM EST, Monday–Friday

Orders placed before the daily cut-off may begin processing that business day. Orders placed after the cut-off will generally begin processing on the next business day.

Because processing can begin quickly, cancellation or change requests should not be delayed.

3. Order Cancellation Before Processing

If your order has not yet entered processing, Fixiar may be able to cancel it.

To request cancellation, contact:

support@fixiar.com

Please include:

• Your order number;
• Full name;
• Email address used for the order;
• Date the order was placed; and
• A clear request to cancel the order.

We will review the order status and determine whether cancellation is still possible.

If the cancellation is approved, Fixiar will process the applicable refund to the original payment method where possible.

No cancellation fee is charged.

4. Cancellation After Processing Has Started

Once an order has entered processing, we may already have begun preparing, packaging, or fulfilling the merchandise.

At this stage, cancellation is not guaranteed.

If we are unable to cancel the order before shipment, the order will continue through the normal fulfillment process.

After delivery, you may request a return under our Return & Refund Policy, provided the merchandise qualifies for return.

Our standard return window is 60 days from the date of delivery.

5. Cancellation After Shipment

Once an order has been shipped and transferred to USPS, UPS, or FedEx, Fixiar generally cannot cancel the shipment directly.

If you no longer want the order after it has shipped, you may receive the package and then request a return in accordance with our Return & Refund Policy.

Do not refuse or redirect a shipment without first contacting Fixiar Customer Support when possible, as doing so may delay the resolution.

6. Changing a Shipping Address

If you entered an incorrect shipping address, contact Fixiar immediately.

We may be able to update the shipping address if the order has not yet entered processing or shipment.

However, address changes are not guaranteed because orders may be processed quickly.

Once the package has been transferred to the carrier, you may need to contact the carrier directly regarding available delivery-management options.

Fixiar is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

7. Changing Products in an Order

If you want to change an item after placing your order, contact us immediately.

Depending on the order status, we may be able to assist with changes such as:

• Product;
• Size;
• Color;
• Quantity; or
• Other order details.

Changes are subject to product availability and fulfillment status.

For example, if you ordered a jacket in one size and contact us before processing begins, we may be able to change the size if the requested size is available.

Once the order has entered processing or shipment, changes may no longer be possible.

8. Changing Quantity

If you need to increase or decrease the quantity of an item, contact Fixiar as soon as possible.

A quantity change may affect:

• Product price;
• Available inventory;
• Applicable discounts;
• Order total; and
• Shipping arrangements.

We cannot guarantee that a quantity change can be made after the order has entered processing.

If the requested quantity change is not possible, you may need to receive the original order and use our Return & Refund Policy where applicable.

9. Changing Size or Color

For apparel such as jackets, denim shirts, and blazers, customers may occasionally realize after checkout that they selected the wrong size or color.

If you need to make this type of change, contact us immediately at:

support@fixiar.com

We will check whether the order can still be modified.

A change is only possible if:

1. The order has not progressed too far in the fulfillment process;
2. The requested replacement item is available; and
3. The change can reasonably be completed before shipment.

If the order has already shipped, the standard return procedure may apply instead.

10. Price Differences When Changing an Order

If an approved change results in a different product price, Fixiar may need to adjust the order total.

For example:

• If the replacement product costs more, additional payment may be required.
• If the replacement product costs less, the applicable difference may be refunded.
• If the replacement product has the same price, no price adjustment may be necessary.

Any applicable adjustment will be communicated before the change is completed where reasonably possible.

Promotional discounts may not automatically transfer to a different product if the replacement item does not meet the original promotion's requirements.

11. Promotional Orders

If you purchased an item using a promotional code or special offer, changing the order may affect the eligibility or value of the promotion.

A promotion may have specific conditions relating to:

• Product eligibility;
• Minimum order value;
• Quantity;
• Discount amount;
• Promotional period; or
• Other requirements.

If a requested change causes the order to no longer qualify for a promotion, the final price may be recalculated according to the applicable promotional terms.

12. Cancellation and Refund Processing

If Fixiar approves a cancellation before shipment, the applicable refund will generally be issued to the original payment method.

Fixiar does not charge a separate cancellation or refund processing fee.

Once Fixiar initiates a refund, your payment provider or financial institution may require additional time to make the funds available in your account.

13. No Fee for Approved Order Changes

Fixiar does not charge a separate order-change processing fee.

However, an approved modification may change the amount you pay if the replacement product has a different price.

Any difference in merchandise price will be handled as part of the order adjustment.

Shipping charges may also be affected if the requested modification changes the shipping circumstances of the order.

14. Orders Already Shipped

If your order has already been shipped, Fixiar generally cannot modify:

• Shipping address;
• Product;
• Size;
• Color;
• Quantity; or
• Other shipment details.

At this point, the order is under the carrier's delivery process.

If you no longer want the merchandise, you may use the return process after delivery, provided the product meets the conditions of our Return & Refund Policy.

15. Return Instead of Cancellation

If an order cannot be canceled because it has already been shipped or delivered, you may be able to return it.

Fixiar's standard return policy provides:

60 days from delivery to request an eligible return.

Returned merchandise must satisfy the applicable return conditions, including being unworn, unused, clean, and otherwise eligible for return.

For complete requirements, please review the Fixiar Return & Refund Policy.

16. Incorrect Address Provided by the Customer

Customers are responsible for entering an accurate shipping address during checkout.

If you provide:

• An incorrect street address;
• An incorrect ZIP code;
• A missing apartment or unit number;
• An outdated address; or
• Other incomplete delivery information,

delivery may be delayed or unsuccessful.

Contact Fixiar immediately if you discover an address error.

If the package has not shipped, we will make reasonable efforts to update the address.

If the package has already shipped, the customer may need to contact the carrier directly.

Fixiar cannot guarantee that a carrier will be able to redirect a package.

17. Order Changes Due to Product Availability

If you request a product, size, or color change, the requested replacement must be available.

If the requested item is unavailable, Fixiar may offer other available options where appropriate.

Availability can change quickly, so an item that appears available when you contact us may not remain available until the modification is completed.

If no suitable replacement is available, the original order may continue or may be handled through the applicable cancellation or return process depending on its fulfillment status.

18. Orders With Multiple Products

If your order contains multiple products, you may request a change to one or more items.

Depending on the fulfillment status, Fixiar may be able to modify the requested item while keeping the remainder of the order unchanged.

However, if the order has already entered fulfillment, separate packaging or shipment may make changes impractical.

In some circumstances, the most appropriate solution may be to keep the original order and use the standard return process for the item you no longer want.

19. Order Cancellation Due to Fixiar Error

If Fixiar identifies an issue that prevents an order from being fulfilled, we may contact you regarding available options.

Examples may include:

• Product becoming unavailable;
• Significant listing error;
• Incorrect price caused by a clear system or typographical error;
• Shipping restriction;
• Payment authorization problem; or
• Other circumstances preventing fulfillment.

If Fixiar cancels an order after payment has been received, the applicable amount paid for the canceled merchandise will be refunded using the original payment method where possible.

No cancellation fee will be charged.

20. Fraud or Payment Verification

Fixiar may review an order if there is a reasonable concern regarding payment authorization, fraud, identity, or unusual transaction activity.

An order may be delayed or canceled when necessary to protect Fixiar and its customers.

If an order is canceled after payment has been received, any eligible refund will be processed according to the applicable payment procedures.

Fixiar may request additional information where reasonably necessary to verify an order.

21. How to Contact Us

For the fastest response, contact Fixiar immediately after placing your order if you need to cancel or make a change.

Fixiar Customer Support

Email: support@fixiar.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Store: Fixiar
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

When contacting us, please provide:

• Order number;
• Full name;
• Email address used at checkout;
• Requested cancellation or change;
• Product name, if applicable; and
• Correct information if you are requesting an address or product change.

Providing complete information helps our team review your request quickly.

22. Important Timing Information

Fixiar's standard order schedule is:

Because orders can move from checkout to processing quickly, cancellation or change requests should be submitted as soon as possible.

An email request does not automatically stop an order that is already being processed.

Fixiar must confirm that the requested cancellation or change has been successfully applied.

23. Cancellation or Change Confirmation

If you submit a cancellation or modification request, please wait for confirmation from Fixiar.

Until you receive confirmation that a requested change or cancellation has been accepted, the original order may continue to be processed.

This is particularly important for:

• Shipping address changes;
• Size changes;
• Color changes;
• Product substitutions;
• Quantity changes; and
• Cancellation requests.

Submitting a request does not guarantee that the requested action can be completed.

24. Policy Relationship With Other Fixiar Policies

This policy should be read together with Fixiar's other store policies, including:

• Shipping Policy;
• Return & Refund Policy;
• Privacy Policy; and
• Terms of Service.

If an order has already shipped or been delivered, the applicable return and refund terms may apply instead of the cancellation process described here.

25. Policy Updates

Fixiar may update this Cancel / Change Order Policy from time to time to reflect changes in our fulfillment procedures, shipping services, products, payment systems, or other business operations.

When changes are made, we will update the Last Updated date at the beginning of this page.

Customers are encouraged to review this policy before requesting an order cancellation or modification.

26. Our Commitment

Fixiar understands that customers sometimes need to make changes after placing an order. We will make reasonable efforts to help whenever the order's fulfillment status allows us to do so.

The most important rule is simple:

Contact us as quickly as possible.

If your order has not yet entered processing, we may be able to cancel or modify it. Once processing or shipment has begun, changes may no longer be possible, but eligible merchandise may still be returned under our 60-day Return & Refund Policy.

Fixiar does not charge a separate cancellation or order-change processing fee.

For assistance, contact:

Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

Customer Support: 8:00 AM – 7:00 PM EST, Monday – Saturday