Cancel/Change Order

Effective Date: May 20, 2025

Welcome to Fixiar. At Fixiar, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations, modifications, address changes, and related order adjustments.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Overview

Fixiar strives to process orders quickly to ensure efficient fulfillment and timely delivery. Because orders may enter processing shortly after they are placed, cancellation or modification requests are time-sensitive.

We encourage customers to review all order details carefully before completing checkout, including:

• Product selection
• Ring size or jewelry specifications
• Shipping address
• Billing information
• Contact information
• Quantity and style choices

If changes are needed, customers should contact us as soon as possible.

2. Cancellation Requests

Customers may request cancellation of an order before the order has been processed or shipped.

Cancellation Eligibility

Orders are typically processed quickly, often within 1 business day. Once fulfillment or shipment preparation has begun, cancellation requests may no longer be possible.

3. How to Request an Order Cancellation

To request a cancellation, customers should contact our support team immediately with the following information:

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Contact Information

Store Name: Fixiar
Email: support@fixiar.com
Website: Fixiar Official Website
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Submitting a cancellation request does not guarantee cancellation approval.

Customers will receive confirmation once the request has been reviewed.

4. Order Modification Requests

Customers may request changes to eligible orders before shipment.

Types of Possible Order Changes

Modification requests must be submitted promptly after placing the order.

Once an order enters advanced processing or shipment preparation, modifications may no longer be possible.

5. Shipping Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, customers should contact us immediately.

Address Change Conditions

Fixiar is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted by the customer.

Additional carrier fees related to rerouting or address correction may apply in some situations.

6. Orders Already Shipped

Once an order has been shipped and tracking information has been issued, cancellation is no longer possible.

In these cases, customers may request a return after delivery according to our Return & Refund Policy.

Post-Shipment Options

Shipping charges associated with completed shipments may not be refundable unless otherwise required by law.

7. Processing Time and Cut-Off

Orders are processed according to our standard fulfillment schedule.

Processing Information

Orders placed after the daily cut-off time or during weekends and holidays may begin processing on the next business day.

Because fulfillment begins quickly, cancellation requests should be submitted immediately after the order is placed.

8. Refunds for Canceled Orders

If an order cancellation is approved before shipment, the customer may receive a refund to the original payment method.

Refund Timeline for Canceled Orders

Refund timing may vary depending on the payment provider or financial institution.

9. Non-Cancelable Orders

Certain orders may not be eligible for cancellation or modification, including:

• Orders already shipped
• Personalized or custom-made items
• Final sale items
• Orders already packed for dispatch
• High-risk or fraud-review orders undergoing verification

If cancellation is unavailable, customers may still qualify for a return after delivery depending on eligibility requirements.

10. Incorrect or Duplicate Orders

If you accidentally place a duplicate order or notice incorrect order details, please contact us immediately.

We will make reasonable efforts to help resolve the issue before shipment.

Potential resolutions may include:

• Order cancellation
• Product adjustment
• Partial modification
• Refund processing when applicable

Prompt communication greatly improves the likelihood that changes can be made successfully.

11. Fraud Prevention and Verification

To protect customers and prevent unauthorized transactions, some orders may undergo additional review.

Fixiar reserves the right to:

• Request payment verification
• Delay processing for security review
• Cancel suspicious transactions
• Refuse high-risk orders

These security measures help maintain a safe shopping environment for all customers.

12. Carrier Restrictions After Shipment

After shipment, delivery changes may depend on carrier capabilities and policies.

Orders shipped through the following carriers may be subject to separate delivery modification rules:

• USPS
• UPS
• FedEx

Carrier rerouting services are not guaranteed and may involve additional charges.

13. Customer Responsibilities

Customers are responsible for:

• Reviewing order information carefully before checkout
• Providing accurate shipping and billing details
• Contacting support promptly regarding requested changes
• Monitoring order confirmation emails

Failure to provide accurate information may result in delays, failed deliveries, or inability to modify the order.

14. Limitation of Liability

Fixiar shall not be responsible for losses resulting from:

• Incorrect customer-provided information
• Delayed cancellation requests
• Carrier delivery delays
• Unavailable modification requests after shipment
• Customer failure to review order details before purchase

Our liability related to canceled or modified orders shall not exceed the amount paid for the applicable order.

15. Policy Updates

Fixiar reserves the right to update or revise this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically to remain informed about current procedures and requirements.

16. Contact Us

If you need assistance regarding an order cancellation or modification request, please contact us:

Store Name: Fixiar
Website: Fixiar Official Website
Email: support@fixiar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for shopping with Fixiar. We appreciate your trust and will do our best to assist with eligible order changes whenever possible.