Last Updated: July 13, 2026

At Fixiar, protecting your privacy and maintaining the security of your personal information are important priorities. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, browse our products, create an account, communicate with our support team, or place an order.

By using our website and services, you acknowledge the practices described in this Privacy Policy. We encourage you to read this document carefully so that you understand how your information is handled while interacting with our online store.

Information We Collect

Depending on how you interact with our website, we may collect different categories of information to provide our services and improve your shopping experience.

Information you provide directly may include:

• Name and contact details
• Email address
• Billing and shipping information
• Order details and purchase history
• Information submitted through customer support requests
• Account preferences and communications

Information collected automatically may include:

• IP address
• Browser type and device information
• Website interaction data
• Pages viewed and products browsed
• Referral sources and session information
• General location information derived from device settings

This information helps us better understand customer preferences and maintain the functionality and performance of our website.

How We Use Information

The information we collect may be used for various business and customer service purposes, including:

• Processing and fulfilling orders;
• Providing customer support and responding to inquiries;
• Managing customer accounts and preferences;
• Sending order confirmations and shipping updates;
• Improving website performance and user experience;
• Monitoring website functionality and security;
• Preventing fraudulent or unauthorized activities;
• Developing new products, services, and features.

We strive to use customer information responsibly and only for purposes related to providing and improving our services.

Cookies

Our website may use cookies and similar technologies to enhance user experience, remember preferences, and improve website functionality.

Cookies are small data files stored on your device that allow websites to recognize returning visitors and provide a more personalized browsing experience.

Cookies may be used for purposes such as:

• Remembering shopping cart contents;
• Maintaining account sessions;
• Analyzing website traffic and performance;
• Understanding customer browsing behavior;
• Improving website functionality and navigation.

Most web browsers allow users to control cookie settings or disable cookies entirely. Please note that certain website features may not function properly if cookies are disabled.

Marketing Communications

Customers may choose to receive promotional emails, newsletters, product announcements, special offers, and other communications from Fixiar.

Marketing communications may include information regarding:

• New jewelry collections;
• Promotional campaigns;
• Exclusive offers and discounts;
• Website updates and customer events.

Receiving marketing communications is entirely optional. Customers may unsubscribe or update communication preferences at any time by following the instructions included within promotional messages or by contacting customer support.

Operational communications relating to purchases, account activity, or customer service matters may still be sent when necessary.

Payment Information

To complete purchases, customers may provide payment-related information during checkout.

Payment transactions are processed through authorized payment service providers. We do not intentionally store complete payment card information on our servers unless necessary for transaction processing and service functionality.

Available payment methods may include third-party payment solutions and digital payment services made available during checkout.

Payment verification measures may occasionally be implemented to help protect customers and reduce fraudulent transactions.

Security

We take reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted website connections;
• Restricted access to customer information;
• Secure payment processing procedures;
• Monitoring systems intended to detect suspicious activities.

Although we strive to maintain strong security practices, no method of electronic transmission or storage can guarantee absolute security. Customers should also take appropriate measures to protect account credentials and devices used to access our website.

Data Retention

We may retain customer information for as long as reasonably necessary to:

• Provide products and customer support;
• Maintain business records;
• Resolve disputes and inquiries;
• Improve services and website performance;
• Protect the integrity and security of our operations.

Retention periods may vary depending on the nature of the information, operational requirements, and customer interactions with our website and services.

When information is no longer required, reasonable measures may be taken to securely delete, anonymize, or otherwise manage such information appropriately.

Third-party Services

Our website may utilize third-party service providers to support business operations and improve customer experience.

Examples of third-party services may include:

• Payment processing services;
• Shipping and delivery providers;
• Website hosting and infrastructure services;
• Analytics and performance monitoring tools;
• Marketing and communication platforms.

These service providers may receive limited information necessary to perform services on our behalf. We encourage customers to review the privacy practices of third-party platforms they choose to interact with through our website.

Our website may also contain links to external websites or services. We are not responsible for the privacy practices, content, or policies of external platforms not operated directly by Fixiar.

Children's Privacy

Our website and products are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from individuals who are below the age at which they may independently provide such information under applicable platform requirements.

If a parent or guardian believes that information may have been provided by a child in error, they may contact us so that appropriate review and action can be taken.

Changes

We may revise or update this Privacy Policy periodically to reflect changes in business practices, website functionality, customer services, or operational requirements.

Any modifications will become effective upon publication on this page. The "Last Updated" date displayed above indicates when the most recent changes were made.

Customers are encouraged to review this policy regularly to remain informed regarding how information is collected and managed.

Contact Us

If you have any questions regarding this Privacy Policy, the handling of your information, or your interactions with our website, please contact our customer support team.

Email: support@fixiar.com

We appreciate the trust you place in Fixiar and remain committed to maintaining a secure, transparent, and customer-focused shopping experience.