Privacy Policy

Effective Date: May 20, 2025

Welcome to Fixiar. At Fixiar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, communicate with us, or otherwise interact with our services.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Introduction

Fixiar operates an online store offering jewelry and fashion accessories, including necklaces, bracelets, rings, anklets, pendants, and earrings.

This Privacy Policy applies to information collected through:

• Our website
• Customer service communications
• Order processing systems
• Marketing interactions
• Cookies and analytics technologies
• Other related services operated by Fixiar

Please read this policy carefully to understand how your information is handled.

2. Information We Collect

We may collect personal and non-personal information from customers depending on how our website and services are used.

Personal Information

Personal information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment-related information
• Order history
• Communication records

Non-Personal Information

We may also collect technical and usage-related information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website interaction data
• Referral URLs
• Session information

3. How We Collect Information

We collect information in several ways.

Directly From You

Information may be collected when you:

• Place an order
• Contact customer support
• Subscribe to newsletters
• Submit forms
• Participate in promotions
• Communicate with us by email

Automatically Through Technology

Certain information may be collected automatically using:

• Cookies
• Tracking technologies
• Analytics tools
• Log files
• Web beacons

From Third Parties

We may receive limited information from trusted third-party providers involved in:

• Payment processing
• Fraud prevention
• Shipping and logistics
• Website analytics
• Marketing services

4. How We Use Your Information

Fixiar uses collected information for legitimate business and operational purposes.

Primary Uses

We only use personal information where reasonably necessary for business operations or customer service.

5. Order and Payment Information

When you make a purchase, payment details are processed through secure third-party payment providers.

Fixiar does not intentionally store complete payment card details on our servers.

Payment providers may collect and process financial information in accordance with their own privacy and security practices.

Customers are responsible for ensuring that billing information provided during checkout is accurate and current.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website performance and user experience.

Types of Cookies We May Use

Cookies may help us:

• Recognize returning visitors
• Save shopping preferences
• Improve navigation
• Analyze website traffic
• Enhance website security

You may control or disable cookies through your browser settings, though some website functionality may be affected.

7. Marketing Communications

If you subscribe to promotional communications, we may send updates regarding:

• New product launches
• Promotions
• Sales events
• Company announcements
• Special offers

Customers may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in emails
• Contacting customer support

Please note that transactional communications related to orders or account activity may still be sent when necessary.

8. Sharing of Information

Fixiar does not sell customer personal information to third parties.

However, information may be shared with trusted service providers when necessary to operate our business.

Third Parties We May Share Information With

These third parties are authorized to use information only as necessary to perform services on our behalf.

9. Shipping and Delivery Partners

To complete deliveries, customer information may be shared with shipping carriers including:

• USPS
• UPS
• FedEx

Shared information may include:

• Recipient name
• Shipping address
• Contact number
• Tracking-related details

This information is used solely for order fulfillment and delivery services.

10. Data Retention

We retain customer information only for as long as reasonably necessary for:

• Order fulfillment
• Customer support
• Legal obligations
• Tax and accounting requirements
• Fraud prevention
• Business operations

Retention periods may vary depending on applicable laws and operational requirements.

When information is no longer required, we take reasonable measures to securely delete or anonymize it.

11. Data Security

Fixiar implements reasonable administrative, technical, and organizational safeguards to help protect customer information.

Security measures may include:

• Secure website encryption
• Restricted system access
• Fraud monitoring systems
• Secure payment processing
• Access control procedures

While we strive to protect personal information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

12. Customer Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information.

Potential Privacy Rights

To exercise applicable privacy rights, customers may contact us using the contact information listed below.

We may request identity verification before processing certain requests.

13. Children's Privacy

Fixiar does not knowingly collect personal information from children under the age required by applicable law.

Our website and services are intended for general audiences and adult users.

If we become aware that personal information from a child has been submitted without proper authorization, we will take reasonable steps to remove such information.

14. International Data Transfers

Depending on your location and the services used, information may be processed or stored in countries outside your jurisdiction.

By using our website, you acknowledge that information may be transferred and processed where data protection laws may differ from those in your location.

We take reasonable steps to protect transferred information.

15. Third-Party Links

Our website may contain links to third-party websites, services, or external platforms.

Fixiar is not responsible for:

• Third-party privacy practices
• External website content
• Security of external platforms
• Policies operated by other organizations

Customers should review the privacy policies of external websites before providing personal information.

16. Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals.

Because there is no universally accepted standard for responding to these signals, our website may not respond differently when such signals are received.

17. Changes to This Privacy Policy

Fixiar reserves the right to update or revise this Privacy Policy at any time.

Changes become effective immediately upon publication on the website unless otherwise stated.

Customers are encouraged to review this page periodically to stay informed about how we collect and protect information.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

18. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Store Name: Fixiar
Website: https://fixiar.com/
Email: support@fixiar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for trusting Fixiar. We are committed to maintaining transparency and protecting your privacy while providing a secure shopping experience.

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