Privacy Policy

Last Updated: August 21, 2026

At Fixiar, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit fixiar.com, place an order, create an account, contact our customer support team, or otherwise interact with our online store.

This policy explains the types of information we collect, how we use and protect it, when we may share it, how cookies and similar technologies may be used, and the choices available to you.

By using Fixiar, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. About Fixiar

Fixiar operates an online fashion store offering products including jackets, denim shirts, blazers, and other apparel.

Store: Fixiar
Website: fixiar.com
Business Address: 74 Jennifer Ln, New Canaan, CT 06840, United States
Email: support@fixiar.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

This Privacy Policy applies to information collected through our website and through communications associated with our online store.

2. Information We Collect

Depending on how you interact with Fixiar, we may collect different categories of information.

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise interact with Fixiar, you may provide information such as:

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Order details;
• Product selections;
• Account information;
• Customer service communications;
• Return and refund information;
• Information you voluntarily provide in reviews or feedback; and
• Other information you choose to provide.

We only request information that is reasonably necessary for the relevant activity.

3. Order and Transaction Information

When you purchase products from Fixiar, we may collect information needed to process and fulfill your order.

This may include:

Payment transactions may be processed through third-party payment providers. Fixiar does not generally store complete payment card numbers when payment processing is handled by an external payment processor.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Information Collected Automatically

When you visit fixiar.com, certain information may be collected automatically through your browser, device, hosting environment, analytics tools, cookies, or similar technologies.

Depending on the technology being used, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language preferences;
• General geographic information;
• Pages visited;
• Products viewed;
• Referring website;
• Search or navigation activity;
• Date and time of website visits;
• Website interactions;
• Approximate session information; and
• Technical information about how the website is accessed.

This information helps us understand how visitors use our website and identify technical problems.

5. Cookies and Similar Technologies

Fixiar may use cookies, pixels, tags, local storage, and similar technologies to support website functionality and improve the shopping experience.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Keeping products in your shopping cart;
• Maintaining checkout functionality;
• Remembering certain preferences;
• Understanding website traffic;
• Measuring website performance;
• Improving website functionality;
• Detecting security issues;
• Understanding how customers interact with products; and
• Supporting relevant marketing activities where applicable.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or other optional purposes.

Your browser may allow you to control or delete cookies. Disabling certain cookies may affect the functionality of portions of the website, including shopping cart or checkout features.

6. How We Use Personal Information

Fixiar may use personal information for legitimate business and operational purposes, including:

Order Processing

We may use your information to:

• Process purchases;
• Confirm orders;
• Process payments through applicable payment providers;
• Prepare merchandise;
• Ship orders;
• Provide tracking information;
• Handle returns and refunds; and
• Communicate with you about your purchase.

Customer Support

We may use information to respond to:

• Product questions;
• Shipping questions;
• Return requests;
• Refund requests;
• Damaged-item reports;
• Incorrect-order reports;
• Account issues; and
• Other customer inquiries.

Website Operations

We may use information to:

• Operate and maintain the website;
• Improve website functionality;
• Diagnose technical problems;
• Monitor website performance;
• Protect website security; and
• Prevent fraudulent or unauthorized activity.

Business Improvement

We may analyze information to understand:

• Which products customers are interested in;
• How visitors use the website;
• Which pages receive traffic;
• How customers interact with the shopping experience; and
• How Fixiar can improve its products and services.

Communications

Where permitted by applicable law, we may use contact information to send transactional communications, service messages, order updates, and other communications related to your interaction with Fixiar.

Marketing communications may be subject to applicable consent and opt-out requirements.

7. Order-Related Communications

When you place an order with Fixiar, we may contact you regarding that transaction.

Examples include:

• Order confirmation;
• Payment confirmation;
• Shipping confirmation;
• Tracking information;
• Delivery-related updates;
• Return instructions;
• Refund confirmation;
• Customer service responses; and
• Other messages necessary to administer your order.

These communications are important to the completion and management of your transaction.

8. Marketing Communications

Where permitted by applicable law, Fixiar may send promotional communications about products, collections, offers, or other store updates.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant communication.

Unsubscribing from promotional messages does not necessarily stop transactional or service-related communications, such as order confirmations, shipping notifications, refund notices, or customer service responses.

9. How We Share Personal Information

Fixiar may share personal information with service providers and other parties when reasonably necessary to operate the store, fulfill orders, provide services, or comply with legal obligations.

Depending on the circumstances, recipients may include:

Payment Service Providers

Payment processors may receive information necessary to authorize and process transactions.

Shipping and Delivery Providers

USPS, UPS, FedEx, and other applicable logistics providers may receive information such as your name, shipping address, and shipment details so that your order can be delivered.

Website and Technology Providers

We may use third-party technology providers for services such as:

• Website hosting;
• E-commerce functionality;
• Analytics;
• Security;
• Email delivery;
• Customer support;
• Data storage; and
• Website performance.

Professional Service Providers

We may disclose information to professional advisers, service providers, or contractors when reasonably necessary for legitimate business operations.

Legal and Regulatory Authorities

We may disclose information when required or permitted by law, including when reasonably necessary to:

• Comply with legal obligations;
• Respond to lawful requests;
• Protect rights or property;
• Investigate suspected fraud;
• Protect customers or the public; or
• Enforce our agreements.

Fixiar does not sell personal information simply because you browse or purchase from our store.

10. Payment Information

When you make a purchase, payment information may be handled by the applicable payment processor.

Fixiar generally does not need to retain complete credit or debit card numbers in order to fulfill an order.

Payment providers may collect information necessary to process transactions, prevent fraud, comply with legal requirements, and provide payment services.

Customers should review the privacy policy of their selected payment provider for information about how that provider handles payment data.

11. Shipping Information

To deliver your order, Fixiar may provide necessary information to the selected shipping carrier.

This may include:

• Recipient name;
• Shipping address;
• Postal code;
• Contact information when necessary;
• Order or package reference;
• Tracking information; and
• Other information required to complete delivery.

Fixiar may use USPS, UPS, or FedEx for order delivery.

Shipping information is used for fulfillment, delivery, tracking, customer support, and related operational purposes.

12. Information From Customer Support

When you contact Fixiar, we may retain information contained in your communication so that we can:

• Respond to your inquiry;
• Verify your order;
• Resolve a customer service issue;
• Process a return or refund;
• Investigate a shipping problem;
• Document communications relating to an order; and
• Improve customer support.

Please avoid sending passwords, full payment card numbers, or other highly sensitive information through ordinary email.

13. Information Security

Fixiar takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include appropriate administrative, technical, and organizational safeguards.

However, no website, internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the internet.

Customers should use appropriate security practices, including maintaining strong passwords and avoiding sharing account credentials.

14. Data Retention

Fixiar may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information;
• The reason it was collected;
• Whether an order or customer relationship remains active;
• Accounting and recordkeeping requirements;
• Legal obligations;
• Dispute resolution;
• Fraud prevention; and
• Other legitimate business requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable retention procedures.

15. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to certain personal information;
• Requesting correction of inaccurate information;
• Requesting deletion of certain information;
• Requesting information about how personal information is used;
• Opting out of certain marketing communications;
• Requesting information about certain disclosures; and
• Exercising other rights provided by applicable law.

Not every right applies in every situation, and certain legal exceptions may apply.

To make a privacy-related request, contact:

support@fixiar.com

We may need to verify your identity before completing certain requests to protect customer information from unauthorized access.

16. Email Marketing Preferences

If you receive promotional email from Fixiar, you can generally unsubscribe by selecting the unsubscribe link included in the message.

After unsubscribing, you may continue to receive essential transactional communications related to existing orders or customer service matters.

These may include:

• Order confirmations;
• Shipping notifications;
• Tracking updates;
• Refund confirmations;
• Return communications; and
• Other necessary service messages.

17. Children's Privacy

Fixiar's website is intended for general audiences and is not directed specifically toward children.

We do not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to Fixiar inappropriately, they may contact us at support@fixiar.com.

We will review the request and take appropriate action where required by applicable law.

18. Third-Party Websites

Fixiar may provide links to third-party websites or services.

These third-party websites may include payment services, carrier websites, social media platforms, or other external services.

Once you leave Fixiar and access a third-party website, that third party's privacy policy and terms may apply.

Fixiar does not control the privacy practices of independent third parties and is not responsible for their policies, content, security, or practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Analytics and Website Performance

Fixiar may use analytics or similar technologies to understand website traffic and performance.

These tools may help us understand information such as:

• Number of visitors;
• Frequently viewed pages;
• Product interest;
• General traffic sources;
• Website navigation patterns;
• Device or browser information; and
• Website performance.

Analytics information helps Fixiar improve the website and make the shopping experience more useful.

Where third-party analytics services are used, those providers may process information according to their own terms and privacy policies.

20. Fraud Prevention and Security

Fixiar may use information to detect, prevent, and investigate fraudulent or unauthorized activity.

This may include reviewing:

• Order patterns;
• Payment-related information;
• Account activity;
• Shipping information;
• Technical information;
• Transaction history; and
• Other information reasonably necessary to protect the store and customers.

Orders may be delayed, reviewed, or canceled where there is a reasonable concern regarding payment authorization, identity, fraud, or security.

21. Business Transfers

If Fixiar's business is reorganized, sold, merged, transferred, or otherwise involved in a business transaction, personal information may be transferred as part of the relevant business assets or operations where permitted by applicable law.

Any successor organization may be required to handle information according to applicable legal requirements.

22. International and Cross-Border Processing

Depending on the services used by Fixiar and the location of our customers or service providers, personal information may be processed in countries other than the country where you live.

Privacy and data-protection laws may differ between jurisdictions.

Where applicable law requires additional safeguards for cross-border transfers, Fixiar will seek to use appropriate measures to protect personal information.

23. California Privacy Information

If you are a California resident, applicable California privacy laws may provide additional rights regarding personal information.

Depending on the circumstances and applicable legal requirements, California residents may have rights that include:

• Knowing certain information about the collection and use of personal information;
• Requesting access to certain personal information;
• Requesting deletion of certain personal information;
• Requesting correction of inaccurate personal information;
• Opting out of certain forms of information sharing or processing where applicable; and
• Exercising applicable rights without unlawful discrimination.

To submit a privacy request, contact:

support@fixiar.com

We may request information necessary to verify the identity of the person making the request.

Fixiar does not knowingly sell personal information in exchange for monetary consideration.

24. Other U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

These rights may vary based on factors such as:

• Your location;
• The type of information involved;
• The nature of the request;
• Applicable legal thresholds; and
• Statutory exceptions.

If you believe you have a privacy right that you would like to exercise, contact support@fixiar.com and identify the state in which you reside.

We will review the request according to applicable law.

25. Do Not Track Signals

Some web browsers provide a "Do Not Track" setting.

Because there is not always a uniform technical standard for responding to these signals, Fixiar may not respond to every browser-based Do Not Track signal in the same manner.

Your available privacy choices may also depend on your browser, device, and applicable law.

26. Social Media and Third-Party Features

If Fixiar provides social media features, sharing tools, embedded content, or links to social platforms, those services may collect information about your interaction with them.

The privacy practices of those third parties are governed by their respective policies.

Fixiar does not control information collected directly by independent social media platforms.

27. Accuracy of Personal Information

We rely on customers to provide accurate and current information.

Please notify Fixiar if your:

• Name;
• Email address;
• Shipping address;
• Billing information; or
• Other relevant account information

changes or needs correction.

You may contact us at support@fixiar.com for assistance with information associated with your order or account.

28. Privacy of Customer Communications

Customer communications may be retained as reasonably necessary for customer service, order administration, dispute resolution, legal compliance, security, and other legitimate business purposes.

We ask customers not to send unnecessary sensitive information through ordinary email.

If you receive a suspicious message claiming to be from Fixiar and requesting payment credentials or passwords, do not provide the requested information. Contact Fixiar through the customer support email listed in this Privacy Policy.

29. Changes to This Privacy Policy

Fixiar may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our business operations;
• New website features;
• Changes in technology;
• Changes in service providers;
• Changes in applicable legal requirements; or
• Updates to our privacy practices.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage customers to review this Privacy Policy periodically to understand how information is handled.

30. Contact Us About Privacy

If you have questions about this Privacy Policy, want to request information about your personal data, or want to exercise a privacy right available to you, please contact Fixiar.

Website: fixiar.com
Email: support@fixiar.com
Customer Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

For privacy requests, please clearly state the nature of your request and provide sufficient information for us to understand and verify it.

31. Our Commitment to Privacy

Fixiar is committed to treating customer information responsibly and transparently.

We collect information primarily to operate our online store, process orders, deliver products, provide customer support, maintain website security, improve our services, and comply with applicable legal obligations.

We aim to collect only information that is reasonably relevant to these purposes and to work with service providers that help us operate the store securely and effectively.

By using fixiar.com, you acknowledge that you have read and understood this Privacy Policy and its explanation of how Fixiar may collect, use, disclose, and protect personal information.