FAQs
Frequently Asked Questions
Effective Date: May 20, 2025
Welcome to Fixiar's FAQ. This section provides answers regarding our products, ordering, shipping, payments, returns, and customer support. For further assistance, please contact support@fixiar.com.
General Questions
What products does Fixiar sell?
- Necklaces
- Bracelets
- Rings
- Anklets
- Pendants
- Earrings
Our collections combine style, versatility, and everyday wearability.
Is Fixiar an online store?
Yes, we operate exclusively online: Fixiar Official Website.
Contact Customer Support
- Email: support@fixiar.com
- Support Hours: Monday – Saturday
- Support Time: 8:00 AM – 7:00 PM (EST)
Ordering Questions
How do I place an order?
- Browse products on our website.
- Select your preferred item and options.
- Add to cart and proceed to checkout.
- Enter shipping and payment info, confirm purchase.
Once payment is successful, you will receive an order confirmation email.
Can I change or cancel my order?
Orders may be modified or canceled only before processing begins. Contact support immediately if needed.
| Order Status | Change/Cancellation |
|---|---|
| Before Processing | Usually Allowed |
| Processing Stage | Limited Availability |
| After Shipment | Not Eligible |
Why was my order canceled?
- Payment failure
- Incorrect billing info
- Product unavailable
- Fraud review
- Duplicate or suspicious orders
If canceled after payment, refunds are issued.
Payment Questions
What payment methods do you accept? PayPal, Venmo.
Is payment secure? Yes. Transactions processed via secure third-party providers; full card details are not stored.
Why was my payment declined? Check funds, billing info, security verification, or contact your provider.
Shipping Questions
Shipping within the U.S.? Yes, nationwide depending on carrier coverage.
Shipping Cost: $6.99 Flat Rate (Standard)
| Stage | Estimated Time |
|---|---|
| Processing | 1 Business Day |
| Transit | 2–6 Business Days |
| Total Delivery | 3–7 Business Days |
Cut-Off Time: 5:00 PM EST, Monday–Friday. Orders after cut-off processed next business day.
Carriers: USPS, UPS, FedEx. Tracking provided via email after shipment.
Return & Refund Questions
Eligible items may be returned within 60 days. No return or restocking fees. Refunds processed within 12 business days after inspection.
To request a return, email support@fixiar.com with order number, name, reason, and photos if needed. Exchanges may be available depending on stock and order status.
Product Questions
Jewelry designed for everyday wear. Avoid water, chemicals, perfumes, harsh cleaners, excessive moisture. Colors may slightly vary due to screens or lighting. Stock is subject to change.
Technical Questions
If you did not receive confirmation email, check spam/promotions folders, then contact support. Personal info protected; see Privacy Policy. Cookies used to improve experience.
Additional Support
Contact support@fixiar.com. Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST.
Thank you for choosing Fixiar. We value your trust and strive to provide an enjoyable shopping experience.