FAQs

Last Updated: August 21, 2026

Welcome to Fixiar's Frequently Asked Questions.

Here you can find answers to common questions about shopping, products, orders, payment methods, shipping, tracking, returns, refunds, cancellations, and customer support.

Fixiar offers fashion products including jackets, denim shirts, blazers, and other apparel through our online store at fixiar.com.

If you cannot find the answer to your question below, please contact our Customer Support team at support@fixiar.com.

1. What is Fixiar?

Fixiar is an online fashion store offering a selection of apparel, including jackets, denim shirts, blazers, and other fashion products.

Our goal is to provide customers with a convenient online shopping experience, clear product information, reliable shipping, and straightforward return and refund options.

Store: Fixiar
Website: fixiar.com

2. What products does Fixiar sell?

Fixiar currently offers fashion products including:

• Jackets
• Denim shirts
• Blazers
• Other apparel and fashion products available through our online store

Product availability, colors, sizes, and styles may vary over time.

Please refer to the individual product page for the most current information before placing your order.

3. What payment methods does Fixiar accept?

Fixiar currently accepts:

Payment options shown during checkout represent the payment methods currently available for your transaction.

4. Is payment secure?

Fixiar uses established third-party payment services for payment processing.

When you select PayPal or Venmo, payment information is handled through the applicable payment provider's systems.

Fixiar does not request your PayPal or Venmo password through ordinary customer-support email.

For your security, never send your payment password, account password, or security code to Fixiar.

5. How much does shipping cost?

Fixiar currently offers a flat-rate shipping cost of $6.99 per order.

The applicable shipping charge will be displayed during checkout before you complete your order.

6. How long does shipping take?

Our standard handling time is 1 business day, followed by an estimated 2–6 business days of carrier transit.

This means the estimated total delivery timeframe is approximately:

3–7 business days.

Delivery times are estimates and are not guaranteed delivery dates.

Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances may affect the actual delivery time.

7. What is Fixiar's order cut-off time?

Our standard order cut-off time is:

5:00 PM EST, Monday–Friday

Orders placed before 5:00 PM EST on a business day may begin processing that same business day.

Orders placed after 5:00 PM EST will generally begin processing on the next business day.

Processing schedules may vary during holidays or unusual operating conditions.

8. How long does Fixiar take to process my order?

Our standard handling time is 1 business day.

During handling, Fixiar may:

1. Verify the order;
2. Confirm payment;
3. Prepare the merchandise;
4. Package the order;
5. Prepare shipping documentation; and
6. Transfer the package to the applicable carrier.

Handling time is separate from carrier transit time.

9. Which shipping carriers does Fixiar use?

Fixiar may use:

• USPS
• UPS
• FedEx

The carrier selected may depend on the destination, package requirements, service availability, and fulfillment circumstances.

10. Will I receive a tracking number?

Yes. Tracking information is provided after your order has shipped when tracking is available.

You can use the tracking number to monitor the shipment's progress through the applicable carrier.

Tracking information may not appear immediately after a shipping label is created because the carrier may need to scan and process the package first.

11. How can I track my order?

After your order ships:

1. Check your Fixiar shipping confirmation email.
2. Locate the tracking number.
3. Use the carrier's tracking service to view the latest shipment status.
4. Continue checking the tracking information for delivery updates.

If the tracking information has not updated immediately after shipment, allow additional time for the carrier's first scan.

12. Can I change my shipping address after ordering?

Contact Fixiar as soon as possible if you entered an incorrect address.

An address change may be possible before the order is processed, but it is not guaranteed.

Once an order has been shipped and transferred to the carrier, Fixiar generally cannot change the shipping address.

Customers are responsible for providing a complete and accurate shipping address at checkout.

13. Can I cancel my order?

You may request cancellation by contacting support@fixiar.com as soon as possible after placing your order.

If the order has not entered processing, we may be able to cancel it.

Once processing or shipment has begun, cancellation may no longer be possible.

Fixiar does not charge a cancellation fee.

14. Can I change the size, color, or product after ordering?

Contact us immediately if you need to change:

• Size;
• Color;
• Product;
• Quantity; or
• Other order information.

We may be able to make the change if the order has not entered processing and the requested product is available.

Once fulfillment has started or the order has shipped, changes are generally not guaranteed.

15. What happens if I cannot cancel my order?

If your order has already shipped, it generally cannot be canceled directly through Fixiar.

You may receive the order and then request a return if the merchandise meets the requirements of our 60-day Return & Refund Policy.

16. What is Fixiar's return period?

Fixiar accepts eligible return requests within 60 days from the date your order was delivered.

Please contact Customer Support before shipping a return so we can provide the appropriate return instructions.

17. Is there a return fee?

No. Fixiar does not charge a return processing fee.

However, the customer may be responsible for the cost of sending a preference-based return back to Fixiar, such as a return because of a change of mind or size preference, unless Fixiar provides different instructions.

For damaged, defective, or incorrect merchandise, please contact us before returning the item.

18. Is there a refund fee?

No. Fixiar does not charge a refund processing fee.

Eligible refunds are processed according to our Return & Refund Policy.

19. How long does a refund take?

Fixiar processes eligible refunds within 12 days after the returned merchandise has been received and reviewed.

Once Fixiar processes the refund, your payment provider may require additional time before the funds become available.

20. Where will my refund be sent?

Approved refunds are generally issued to the original payment method used for the purchase, where possible.

For example, a purchase made through PayPal will generally be refunded through the applicable PayPal transaction, while a purchase made through Venmo will generally be handled through the applicable Venmo transaction.

The timing of the refund becoming available may depend on the payment provider.

21. What condition must an item be in to qualify for a return?

Generally, returned merchandise should be:

• Unworn;
• Unused;
• Clean;
• Unwashed;
• Unaltered;
• Free from stains or strong odors;
• Free from customer-caused damage; and
• Returned with original tags attached when applicable.

For jackets, denim shirts, blazers, and other apparel, we recommend trying items on carefully and keeping tags attached until you decide whether to keep them.

22. Can I return an item because the size does not fit?

Yes. An eligible size or fit-related return may be requested within 60 days of delivery.

The merchandise must meet the applicable return conditions.

For example, the item should generally be unworn, unwashed, clean, and unaltered, with original tags attached when applicable.

23. What if I receive a damaged item?

If your order arrives damaged, contact support@fixiar.com as soon as possible.

Please provide:

• Order number;
• Product name;
• Description of the damage;
• Photographs of the item; and
• Photographs of the shipping packaging when relevant.

Please do not wash, repair, alter, or modify the item before contacting us.

We will review the issue and provide appropriate instructions.

24. What if I receive the wrong product?

If you receive an item that differs from what you ordered, contact Fixiar before returning it.

Please include:

• Order number;
• Product ordered;
• Product received; and
• Photographs when possible.

We will review the order and provide instructions for resolving the issue.

25. Can I exchange an item?

Fixiar's standard process is based primarily on returns and refunds.

If you need a different size, color, or product, contact Customer Support to discuss available options.

An exchange or replacement cannot be guaranteed because product availability may change.

If the requested replacement is unavailable, an eligible refund may be provided instead.

26. What should I do if my tracking says "Delivered" but I cannot find my package?

First, check:

• Front door or porch;
• Mailbox;
• Parcel locker;
• Garage or side entrance;
• Reception or building management;
• Other safe delivery locations; and
• With household members or nearby neighbors.

Also review the carrier's tracking details for delivery notes.

If the package still cannot be located, contact the applicable carrier and then contact Fixiar at support@fixiar.com if you need additional assistance.

27. What if my package is delayed?

Delivery estimates are based on normal shipping conditions.

Our standard transit time is 2–6 business days after handling.

A package may take longer because of:

• Severe weather;
• Carrier congestion;
• Holidays;
• Transportation disruptions;
• Incorrect addresses;
• Delivery access issues; or
• Other circumstances outside Fixiar's control.

Continue monitoring the tracking information for the latest carrier update.

If the shipment appears unusually delayed, contact us with your order number and tracking number.

28. Do weekends count as business days?

Our standard order processing schedule is Monday–Friday.

Saturday and Sunday are generally not counted as standard processing business days.

Carrier delivery schedules may vary by carrier and destination.

29. Can I return a product purchased from another website?

Fixiar's return policy applies to products purchased directly from fixiar.com.

If you purchased a Fixiar product from another retailer, marketplace, or third-party seller, you should contact the seller from which you made the purchase.

30. Does Fixiar offer customer support on weekends?

Yes.

Our Customer Support hours are:

8:00 AM – 7:00 PM EST, Monday–Saturday

We are generally unavailable for standard customer support on Sunday.

For assistance, email:

support@fixiar.com

31. How can I contact Fixiar?

You can contact Fixiar Customer Support by email.

Email: support@fixiar.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

For order-related questions, please include your order number so our team can locate your purchase more efficiently.

32. Where is Fixiar located?

Fixiar's business address is:

Fixiar
74 Jennifer Ln
New Canaan, CT 06840
United States

Please note that this is the business address. Customers should not automatically send returns to this address unless Fixiar Customer Support specifically instructs them to do so.

33. Does Fixiar store my payment information?

Payment processing is handled through the applicable payment provider, such as PayPal or Venmo.

Fixiar does not request your PayPal or Venmo password through ordinary email.

For additional information about personal information and payment-related data, please review our Privacy Policy.

34. How does Fixiar protect my personal information?

Fixiar takes reasonable measures to protect customer information and uses appropriate service providers and technical safeguards to operate the online store.

We may collect information necessary to:

• Process orders;
• Deliver products;
• Provide customer support;
• Process returns and refunds;
• Maintain website security;
• Prevent fraud; and
• Improve the website.

For more information, please review our Privacy Policy.

35. Can I place an order and then change the payment method?

Payment-method changes after an order has been submitted may not be possible.

If you have an issue with your PayPal or Venmo payment, contact Fixiar as soon as possible before the order enters processing.

If the original order cannot be modified, you may need to cancel the order if cancellation is still possible and place a new order using the preferred payment method.

36. Does Fixiar charge a payment processing fee?

No separate payment processing fee is charged by Fixiar.

However, third-party payment providers may have their own terms, fees, currency-conversion charges, or other applicable costs.

Fixiar does not control fees charged independently by PayPal, Venmo, banks, or other financial institutions.

37. What happens if my payment fails?

If your PayPal or Venmo payment fails, the order may not be completed.

You should check your payment-provider account and resolve any authorization or account issue before trying again.

If the problem continues, contact the relevant payment provider or Fixiar Customer Support.

Wait for an order confirmation before assuming that your order has been successfully placed.

38. Can I use a discount code?

If Fixiar provides a promotional code, you can enter it during checkout according to the promotion's terms.

Promotional codes may have requirements such as:

• Minimum order value;
• Eligible products;
• Expiration date;
• Maximum discount;
• Quantity limits; or
• Other conditions.

A promotional discount generally cannot be applied retroactively after an order has been completed.

39. Can I change an order after receiving the confirmation email?

You should contact Fixiar immediately if you need to make a change.

An order confirmation means that your order has been received, but it does not mean that changes are guaranteed.

Because our standard handling time is 1 business day, your order may begin fulfillment shortly after it is placed.

40. What if I have a question that is not answered here?

Our Customer Support team can assist with questions about:

• Products;
• Orders;
• Payment;
• Shipping;
• Tracking;
• Returns;
• Refunds;
• Cancellations;
• Order changes; and
• Other Fixiar services.

Email: support@fixiar.com
Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

When contacting us, please provide your order number whenever possible.

Quick Reference

Contact Fixiar

If you need assistance that is not covered in this FAQ, please contact:

Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States
Customer Support: 8:00 AM – 7:00 PM EST, Monday – Saturday

We are committed to providing clear information and helping customers have a straightforward shopping experience from checkout through delivery and, when necessary, returns or refunds.