Return & Refund Policy

Effective Date: May 20, 2025

At Fixiar, customer satisfaction is important to us. We want you to feel confident when shopping for our jewelry collections, including necklaces, bracelets, rings, anklets, pendants, and earrings. This Return & Refund Policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, and order-related concerns.

By placing an order with Fixiar, you agree to the terms outlined in this policy.

1. Return Eligibility

We offer customers a 60-day return window from the date of delivery.

To qualify for a return, items must meet the following conditions:

• The return request must be submitted within 60 days after delivery
• The item must be unused and unworn
• The item must be in its original condition
• The product must include original packaging when possible
• The item must not show signs of damage caused by misuse, improper handling, or unauthorized modifications

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:

• Items marked as final sale
• Gift cards
• Personalized or custom-made products
• Products damaged through improper use
• Returned items missing essential components

If an item is non-returnable, this will typically be indicated on the product page or during checkout.

3. Return Window

Return Timeline

Customers may initiate a return request anytime within the eligible 60-day return period.

4. Free Returns

Fixiar does not charge return fees or restocking fees for approved returns.

No Additional Fees

Customers will not be charged hidden administrative fees for approved returns that comply with this policy.

5. How to Request a Return

To begin a return request, please contact our customer support team with the following information:

• Full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photos of the item if damaged or incorrect

Contact Information

Store Name: Fixiar
Email: support@fixiar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: https://fixiar.com/

Our support team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return authorization instructions from our team.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method used during checkout.

Refund Timeline

Depending on your financial institution or payment provider, it may take additional time for the refunded amount to appear on your account statement.

7. Refund Conditions

Refunds may be approved under the following circumstances:

• The item arrives damaged
• The wrong product was received
• The product arrives defective
• The order is successfully returned within the approved return window
• The product substantially differs from the product description

Refunds may be denied if returned products fail inspection or violate the terms of this policy.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the shipping packaging
• Description of the issue

We may offer one of the following resolutions depending on the situation:

• Replacement item
• Full refund
• Partial refund
• Store credit when appropriate

9. Exchange Policy

Fixiar may offer exchanges for eligible items depending on product availability.

Exchange Conditions

If the requested replacement item is unavailable, a refund may be issued instead.

10. Order Cancellation

Customers who wish to cancel or modify an order should contact us as soon as possible.

Cancellation Eligibility

Once an order has already been shipped, it generally cannot be canceled and must instead follow the return process after delivery.

11. Late or Missing Refunds

If you have not received your refund after the stated processing timeframe, please follow these steps:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your payment provider
4. Allow additional posting time depending on your financial institution
5. Reach out to our support team for assistance

Financial institutions may require several additional business days to finalize posted refunds.

12. Returned Packages Due to Delivery Issues

Packages returned to Fixiar because of delivery problems may require additional review.

Examples include:

• Incorrect shipping addresses
• Unclaimed packages
• Failed delivery attempts
• Refused shipments

In these situations, refunds may exclude original shipping charges where permitted.

Customers may also request reshipment, subject to applicable shipping conditions.

13. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a payment dispute or chargeback.

Our support team is committed to resolving concerns fairly and efficiently whenever possible.

Submitting false or abusive chargeback claims may affect future purchasing eligibility.

14. Gift Returns

If an item was received as a gift and qualifies for return, the refund method may vary depending on the original purchase details.

In some cases, store credit may be issued instead of a refund to the original payment method.

15. Processing Delays During Peak Seasons

Refund processing times may occasionally be extended during:

• Major sales events
• Holiday periods
• Severe weather disruptions
• Carrier delays
• High customer support volume periods

We appreciate your patience during these periods and will continue working to process returns as efficiently as possible.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Following approved return instructions
• Packaging returned items securely
• Sending items within the approved return timeframe

Fixiar is not responsible for items damaged during unauthorized return shipping arrangements initiated by the customer.

17. Policy Updates

Fixiar reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to stay informed about current return procedures and refund practices.

18. Contact Us

If you have questions regarding returns, refunds, exchanges, or your order, please contact us:

Store Name: Fixiar
Website: https://fixiar.com/
Email: support@fixiar.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for shopping with Fixiar. We value your trust and are committed to providing a smooth and reliable customer experience.