Last Updated: July 13, 2026

At Fixiar, customer satisfaction remains one of our highest priorities. We understand that there may be situations where a product does not fully meet expectations or where assistance is needed after delivery. This Return & Refund Policy explains the conditions, procedures, and timelines relating to returns, refunds, exchanges, and order issues.

Our goal is to provide a fair, transparent, and convenient experience while ensuring that every request is handled carefully and professionally. Please review this policy before initiating a return request.

Introduction

We carefully inspect and package all earrings, pendants, anklets, rings, bracelets, and necklaces before shipment. However, if an item arrives damaged, incorrect, or if you are not completely satisfied with your purchase, you may be eligible to request a return in accordance with the conditions outlined below.

This policy applies only to purchases made directly through our website and is intended to provide clear guidance regarding eligibility, refund processing, and customer responsibilities during the return process.

Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the item should meet the requirements described in this policy and must be submitted within the applicable return period. Requests received after the return window has expired may not be eligible for approval.

To help us process your request efficiently, customers may be asked to provide supporting information such as:

• Order number
• Name used during purchase
• Email address associated with the order
• Photographs when applicable

Return Conditions

To be eligible for a return, products should generally satisfy the following conditions:

• The request is submitted within the 30-day return period.
• The item is returned in its original condition.
• The product has not been intentionally damaged or altered.
• Original packaging, accessories, and included materials are provided whenever possible.

Items showing excessive wear, misuse, unauthorized modification, or damage unrelated to shipping may not qualify for return approval.

Fixiar does not charge any restocking fees for approved returns.

Non-returnable Items

For health, safety, hygiene, or product integrity reasons, certain items may not be eligible for return under specific circumstances.

Examples of situations that may limit return eligibility include:

• Products returned outside the approved return period.
• Items that have been intentionally damaged after delivery.
• Products missing essential components or accessories.
• Items returned in an unsanitary or heavily altered condition.
• Products identified as final sale or non-returnable at the time of purchase.

Each request is reviewed individually to ensure fair treatment for both customers and product quality standards.

Return Process

If you wish to initiate a return, please contact our customer support team before sending any items back.

The general return process typically includes the following steps:

1. Contact customer support and provide order details.
2. Receive return instructions if the request is approved.
3. Prepare the item securely for shipment.
4. Return the product according to the provided instructions.
5. Wait for inspection and processing.

Please do not send products back without first receiving return guidance, as doing so may delay processing and verification.

Inspection

After returned merchandise arrives at our facility, it undergoes an inspection process to verify its condition and determine eligibility for refund or exchange.

During inspection, we may review:

• Physical condition of the item
• Completeness of the return package
• Signs of wear, misuse, or modification
• Consistency with the original order information

Inspection helps ensure that every request is processed accurately and fairly.

Refund Timeline

Once a return has been approved and successfully inspected, refunds are generally processed within approximately 12 business days.

Please note that processing times may vary depending on financial institutions, payment providers, weekends, holidays, or periods of increased request volume.

Refund Stage	Estimated Time
Inspection & Approval	Several Business Days
Refund Processing	Up to 12 Business Days

Refund Method

Approved refunds are generally issued using the same payment method originally used during checkout whenever possible.

Depending on payment provider requirements or technical limitations, refund procedures may vary slightly. Customers will be notified if additional information is necessary to complete the refund process.

No restocking fee will be deducted from approved refunds.

Late Refunds

If you have not received your refund after the estimated processing period, we recommend:

• Reviewing your payment account or statement.
• Allowing additional processing time from your financial provider.
• Contacting your payment provider for updated information.
• Reaching out to our support team for assistance.

Some financial institutions may require additional time before refund transactions become visible in customer accounts.

Damaged Items

If your order arrives damaged, please notify us as soon as possible after delivery.

To help us investigate and resolve the matter efficiently, customers may be asked to provide photographs showing:

• The damaged item
• The shipping packaging
• The shipping label

Providing detailed information promptly helps us assess the situation and determine the most appropriate solution.

Wrong Items

Although every effort is made to ensure order accuracy, mistakes can occasionally occur.

If you receive an item different from what was ordered, please contact us promptly and include your order information together with photographs of the received product.

Once verified, we will work with you to provide an appropriate resolution.

Exchanges

Customers seeking a different size, style, or replacement item may contact our support team regarding exchange availability.

Exchange requests are subject to product availability at the time the request is reviewed. In certain situations, a return and refund process may be completed instead if an identical replacement item cannot be provided.

Requests for exchanges should be submitted within the applicable return period whenever possible.

Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, or order concerns, our customer support team is available to assist you.

Email: support@fixiar.com

We strive to respond promptly and provide clear guidance throughout the return and refund process to ensure a positive shopping experience.