Payment Methods

Last Updated: August 21, 2026

At Fixiar, we aim to make checkout simple, secure, and convenient. We currently accept payments through PayPal and Venmo for purchases made on fixiar.com.

This Payment Methods Policy explains the payment options currently available, how payments are processed, when an order is considered paid, payment verification, refunds, payment security, and what to do if you experience a payment issue.

By placing an order with Fixiar, you agree to provide accurate payment and billing information and authorize the applicable payment provider to process the transaction.

1. Accepted Payment Methods

Fixiar currently accepts the following payment methods:

Payment options displayed at checkout may vary depending on your device, account, location, transaction eligibility, and the payment services available at the time of purchase.

2. PayPal

Fixiar accepts PayPal as a payment method for eligible purchases.

When you select PayPal during checkout, you may be redirected to PayPal or provided with PayPal's payment interface to complete the transaction.

Depending on your PayPal account and available funding sources, PayPal may allow you to use payment methods supported by your PayPal account.

PayPal independently processes payment information according to its own terms and privacy practices.

Fixiar does not receive or need to store your complete PayPal login credentials.

For questions concerning a PayPal account, payment authorization, or PayPal-specific transaction issues, you may also need to contact PayPal directly.

3. Venmo

Fixiar also accepts Venmo for eligible purchases.

When Venmo is available at checkout, customers may select Venmo and follow the instructions presented by the payment system to authorize the transaction.

Venmo processes the payment according to its applicable terms and policies.

Fixiar does not request or store your Venmo account password.

If you experience a problem specifically related to your Venmo account or authorization, you may need to contact Venmo for additional assistance.

4. Payment Authorization

When you submit an order using PayPal or Venmo, the applicable payment provider may verify and authorize the transaction.

An order is generally considered ready for fulfillment only after Fixiar receives confirmation that the payment has been successfully authorized or completed.

If payment cannot be authorized, the order may not be processed until the payment issue is resolved.

Payment problems may occur because of:

• Insufficient available funds;
• Payment-provider restrictions;
• Account limitations;
• Incorrect payment information;
• Security verification;
• Transaction limits;
• Payment authorization failure;
• Technical problems; or
• Other reasons determined by the payment provider.

5. Payment Confirmation

After a successful purchase, Fixiar may send an order confirmation to the email address provided during checkout.

The confirmation may include:

• Order number;
• Products purchased;
• Quantity;
• Product price;
• Shipping charge;
• Applicable taxes, where applicable;
• Total order amount; and
• Shipping information.

Customers should review the confirmation carefully.

If you notice an error in your order, contact Fixiar as soon as possible at:

support@fixiar.com

Because orders may enter processing quickly, we cannot guarantee that changes or cancellations will be possible after the order has been submitted.

6. Currency and Order Total

Prices displayed on Fixiar are presented in the currency shown on the website and checkout.

The final amount charged may include applicable:

• Product prices;
• Shipping charges;
• Taxes or other applicable charges; and
• Promotional discounts.

Fixiar's standard shipping charge is currently:

$6.99 flat-rate shipping per order.

The final order total will be displayed during checkout before the order is completed.

7. Promotional Discounts

If you have a valid promotional code, the applicable discount will be reflected in your order total when the promotion's requirements are met.

Promotional offers may have specific terms relating to:

• Eligible products;
• Minimum purchase amounts;
• Expiration dates;
• Maximum discount amounts;
• Quantity limits; or
• Other conditions.

If a discount is not reflected at checkout, please verify that the promotion requirements have been met before completing your purchase.

Fixiar may not be able to apply a promotional discount retroactively after an order has been completed.

8. Payment Security

Fixiar takes reasonable steps to protect customer information and uses established third-party payment services for payment processing.

When you pay through PayPal or Venmo, sensitive payment credentials are generally handled by the applicable payment provider rather than being directly stored by Fixiar.

Customers should:

• Keep PayPal or Venmo account credentials confidential;
• Use strong and unique passwords;
• Avoid sharing account access;
• Verify that payment requests are associated with the intended transaction; and
• Contact the applicable payment provider if suspicious activity is detected.

No online payment system can be guaranteed to be completely secure, so customers should also take reasonable precautions when using online payment accounts.

9. Payment Verification

For security and fraud-prevention purposes, Fixiar or its payment providers may review certain transactions before an order is fulfilled.

An order may be temporarily delayed while payment authorization or transaction information is reviewed.

In some circumstances, Fixiar may cancel an order if payment cannot be verified or if there is a reasonable concern regarding unauthorized or fraudulent activity.

If an order is canceled after payment has been received, any eligible refund will be processed according to the applicable refund procedures.

10. Duplicate or Pending Transactions

Sometimes a payment provider may temporarily display a pending authorization or transaction before the final payment is completed.

A pending transaction does not necessarily mean that Fixiar has received the funds as a completed payment.

If you believe you have been charged more than once for the same Fixiar order, please contact us at:

support@fixiar.com

Please include:

• Order number;
• Name associated with the order;
• Email address used at checkout;
• Payment method used; and
• Relevant transaction information.

Do not send your full PayPal or Venmo password, security code, or other confidential login credentials.

11. Payment Failures

If your PayPal or Venmo payment fails, the order may not be completed.

You may be able to:

1. Return to checkout;
2. Verify your payment-provider account;
3. Confirm that the payment method is available;
4. Resolve any payment-provider restrictions; and
5. Try the transaction again.

If the problem continues, contact the applicable payment provider or Fixiar Customer Support.

A failed payment does not necessarily mean that an order has been successfully placed.

Customers should wait for an order confirmation before assuming that an order has been completed.

12. Payment Provider Fees

Fixiar does not charge a separate payment processing fee for using PayPal or Venmo.

However, PayPal, Venmo, your financial institution, or another payment provider may apply fees according to its own terms.

Fixiar does not control third-party fees that may arise from:

• Currency conversion;
• Account services;
• Bank services;
• International transactions;
• Payment-provider policies; or
• Other services offered by a third party.

Please review the terms of your payment provider if you have questions about any third-party fee.

13. Refunds

Eligible refunds are processed according to Fixiar's Return & Refund Policy.

Our standard refund terms include:

When a refund is approved, Fixiar generally sends the refund through the original payment method used for the transaction.

The time required for the refunded funds to become available may vary depending on PayPal, Venmo, your financial institution, or another applicable payment provider.

14. Refunds Through PayPal

If the original transaction was completed through PayPal, an approved refund will generally be sent through the applicable PayPal transaction.

The availability of the refunded funds may depend on PayPal's processing procedures.

If Fixiar confirms that a refund has been issued but the funds have not appeared in your account, please allow additional processing time and check your PayPal transaction history.

If you continue to have concerns, contact Fixiar with your order number and refund details.

15. Refunds Through Venmo

If the original transaction was completed through Venmo, an approved refund will generally be processed through the applicable payment transaction and may be subject to Venmo's processing procedures.

Customers should check their Venmo account or transaction history after receiving confirmation that Fixiar has processed the refund.

If the refund does not appear after the applicable processing period, contact Fixiar Customer Support for assistance.

16. Order Cancellation and Payment

If an eligible order is successfully canceled before shipment, Fixiar will process the applicable refund according to the circumstances of the cancellation.

No cancellation fee is charged.

However, if an order has already entered processing or shipment, cancellation may no longer be possible.

In that situation, the customer may need to receive the merchandise and request a return under the Fixiar Return & Refund Policy.

17. Chargebacks and Payment Disputes

If you believe a payment or order is incorrect, we encourage you to contact Fixiar Customer Support first so that we can review the issue.

Please contact:

support@fixiar.com

We will make reasonable efforts to investigate concerns involving:

• Duplicate charges;
• Incorrect order totals;
• Unauthorized orders;
• Refund issues;
• Payment-provider errors; or
• Other transaction concerns.

Customers retain any rights available to them under applicable law and the applicable rules of their payment provider.

18. Unauthorized Transactions

If you believe your PayPal or Venmo account has been used without your authorization, contact the applicable payment provider promptly and notify Fixiar if the unauthorized transaction relates to a Fixiar order.

For security, do not send your PayPal or Venmo password to Fixiar.

When contacting Fixiar, provide the order number or transaction reference when available so we can investigate the relevant order.

19. Customer Responsibility

Customers are responsible for providing accurate information during checkout and for maintaining the security of their payment-provider accounts.

You should verify:

• Your order contents;
• Shipping address;
• Email address;
• Payment account;
• Order total; and
• Promotional discount before completing checkout.

If you discover an error, contact Fixiar as quickly as possible.

20. Third-Party Payment Services

PayPal and Venmo are independent third-party payment services.

Their services may be subject to separate:

• Terms of service;
• Privacy policies;
• Security procedures;
• Payment rules;
• Account requirements; and
• Transaction limitations.

Fixiar does not control the internal systems, policies, or security practices of third-party payment providers.

Customers should review the applicable provider's terms for information about how payments and payment-account information are handled.

21. Changes to Available Payment Methods

Fixiar may add, remove, or modify payment methods in the future.

The payment options available at the time of checkout are the payment methods currently supported for the applicable transaction.

If a payment method is temporarily unavailable because of maintenance, technical issues, eligibility restrictions, or provider limitations, another available payment option may need to be used.

22. Payment Methods at a Glance

For convenience, Fixiar's current payment options are summarized below:

Payment availability may vary at checkout based on transaction and payment-provider requirements.

23. Customer Support

If you have questions about payment, an order, a refund, or a transaction processed through PayPal or Venmo, contact Fixiar Customer Support.

Website: fixiar.com
Email: support@fixiar.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

For order-related questions, please include your order number whenever possible.

For security reasons, never send your full payment password, account password, security code, or complete payment credentials by email.

24. Policy Updates

Fixiar may update this Payment Methods Policy when our available payment services, checkout process, payment providers, or business practices change.

Any update will be reflected by revising the Last Updated date at the top of this page.

Customers are encouraged to review this page before completing a purchase if they have questions about currently available payment methods.

25. Our Commitment

Fixiar is committed to providing a clear and straightforward checkout experience.

At this time, customers can pay for eligible purchases using PayPal or Venmo. We do not currently offer direct credit/debit card checkout, cash on delivery, or bank transfer payments.

We do not charge a separate payment processing fee, cancellation fee, or refund processing fee. Eligible refunds are handled according to our Return & Refund Policy and are generally returned through the original payment method where possible.

For payment questions or assistance with an order, please contact:

Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States
Customer Support: 8:00 AM – 7:00 PM EST, Monday – Saturday