Last Updated: August 21, 2026
At Fixiar, we respect intellectual property rights and expect our customers, visitors, business partners, content providers, and other users of fixiar.com to do the same.
This Intellectual Property Claim Policy explains how to report content that you believe infringes your copyright, trademark, or other intellectual property rights and how Fixiar may respond to a properly submitted claim.
This policy applies to content appearing on or in connection with the Fixiar website, including product pages, photographs, graphics, text, product descriptions, logos, promotional materials, and other website content.
Store: Fixiar
Website: fixiar.com
Email: support@fixiar.com
Customer Support: 8:00 AM – 7:00 PM EST, Monday – Saturday
Business Address: 74 Jennifer Ln, New Canaan, CT 06840, United States
1. Respect for Intellectual Property
Fixiar respects the intellectual property rights of others and expects all content published, uploaded, submitted, or otherwise used on our website to comply with applicable intellectual property laws.
Intellectual property may include rights relating to:
- Copyrights;
- Trademarks;
- Service marks;
- Trade names;
- Logos;
- Product photographs;
- Original artwork;
- Graphics;
- Written content;
- Designs;
- Illustrations;
- Videos;
- Other creative works; and
- Other legally protected intellectual property.
If you believe material appearing on fixiar.com infringes your intellectual property rights, you may submit a claim using the procedure described below.
2. What Is an Intellectual Property Claim?
An intellectual property claim is a formal notice from a rights holder or an authorized representative stating that material available through Fixiar allegedly violates the claimant's intellectual property rights.
Claims may concern, for example:
- Unauthorized use of copyrighted photographs;
- Unauthorized copying of written content;
- Unauthorized use of artwork or graphics;
- Unauthorized use of trademarks or logos;
- Unauthorized reproduction of protected designs; or
- Other alleged intellectual property violations.
Submitting a claim does not automatically establish that infringement has occurred.
Fixiar will review properly submitted claims and may take appropriate action based on the information available, applicable law, and the circumstances of the matter.
3. Who May Submit a Claim?
An intellectual property claim should generally be submitted by:
- The owner of the intellectual property right; or
- A person legally authorized to act on behalf of the rights owner.
If you are submitting a claim on behalf of another person or organization, please identify your authority to act for the rights holder.
Fixiar may request additional information or documentation when necessary to verify the claim.
4. Copyright Claims
If you believe copyrighted material has been used on fixiar.com without authorization, please provide sufficient information for us to identify the copyrighted work and the allegedly infringing material.
Examples of potentially protected copyrighted materials may include:
- Original photographs;
- Original product images;
- Written articles;
- Product descriptions;
- Artwork;
- Illustrations;
- Graphics;
- Videos;
- Original website content; and
- Other creative works protected by copyright.
A copyright claim should clearly explain what work you believe has been infringed and where the allegedly infringing material appears.
5. Trademark Claims
If you believe Fixiar's website improperly uses your trademark, service mark, brand name, logo, or other protected identifier, please provide information sufficient to identify:
- The trademark or mark;
- The owner of the mark;
- The relevant registration, if applicable;
- The goods or services associated with the mark; and
- The location of the allegedly infringing use on fixiar.com.
Trademark rights can vary depending on jurisdiction, registration status, goods or services, and the specific use of the mark.
Providing complete information helps Fixiar evaluate the matter accurately.
6. What to Include in Your Claim
To help us review your claim efficiently, please include the following information.
A. Your Contact Information
Provide:
- Full name;
- Company or organization name, if applicable;
- Email address;
- Mailing address, where appropriate; and
- Telephone number, if available.
B. Identification of the Intellectual Property
Clearly identify the intellectual property you believe has been infringed.
For example:
- Copyrighted photograph;
- Original written work;
- Registered trademark;
- Logo;
- Artwork;
- Product design; or
- Other protected material.
C. Proof of Ownership
Where applicable, provide information supporting your ownership or authorization to represent the rights holder.
This may include:
- Copyright registration information;
- Trademark registration information;
- Original publication information;
- Ownership documentation; or
- A statement explaining your authority to act on behalf of the rights owner.
A registration number may be helpful where one exists, but the exact documentation required may depend on the nature of the claim.
D. Location of the Allegedly Infringing Material
Identify the specific location of the material on Fixiar's website.
Please provide enough information for us to locate it, such as:
- Product name;
- Page title;
- Website page;
- Description of the content;
- Screenshot; or
- Other identifying information.
If possible, provide the specific webpage address where the material appears.
E. Explanation of the Alleged Infringement
Explain why you believe the material infringes your intellectual property rights.
A clear explanation helps us understand:
- What rights you own;
- What material is allegedly infringing;
- How the material is being used; and
- Why you believe the use is unauthorized.
7. Recommended Claim Format
For convenience, you may structure your notice as follows:
Subject: Intellectual Property Claim – Fixiar
1. Rights Holder:
Full legal name of the intellectual property owner.
2. Claimant:
Your full name and relationship to the rights holder.
3. Contact Information:
Email address and other relevant contact information.
4. Type of Intellectual Property:
Copyright / Trademark / Other.
5. Description of Protected Work:
Describe the copyrighted work, trademark, logo, design, or other intellectual property.
6. Proof of Ownership or Authority:
Provide relevant registration information or explain your authority.
7. Location of Alleged Infringement:
Identify the Fixiar webpage, product, image, text, or other content.
8. Description of Alleged Infringement:
Explain why you believe the use is unauthorized.
9. Requested Action:
Explain what action you are requesting Fixiar to consider.
10. Statement of Accuracy:
Confirm that the information in your claim is accurate to the best of your knowledge.
11. Signature:
Include your name or authorized electronic signature.
8. Good-Faith Statement
Claims should be submitted in good faith.
By submitting an intellectual property claim, you should be confident that:
- The information provided is accurate;
- You are the rights holder or authorized representative;
- The identified material is protected by an intellectual property right you are entitled to enforce; and
- The use you are challenging is not authorized by the rights holder or otherwise permitted under applicable law.
Do not submit a claim solely because you dislike content, disagree with a product, or want another party's legitimate content removed.
9. False or Misleading Claims
Please do not submit false, fraudulent, deliberately misleading, or abusive intellectual property claims.
Providing false information may have legal consequences under applicable law.
Fixiar may consider the credibility, completeness, and accuracy of information submitted as part of a claim.
Where appropriate, Fixiar may request additional documentation before taking action.
10. Review of Intellectual Property Claims
After receiving a sufficiently detailed claim, Fixiar may review the information provided.
Our review may include:
- Confirming that the claimed material can be located;
- Reviewing the intellectual property identified;
- Reviewing ownership or authorization information;
- Comparing the protected work with the disputed material;
- Considering available information regarding authorization;
- Requesting additional information when necessary; and
- Determining whether further action is appropriate.
The outcome of a review may vary depending on the circumstances.
11. Possible Actions
Depending on the circumstances and applicable law, Fixiar may take actions that it considers appropriate.
Possible actions may include:
- Reviewing the relevant content;
- Requesting additional information;
- Temporarily restricting access to disputed material;
- Removing allegedly infringing content;
- Disabling access to certain content;
- Contacting the relevant content provider;
- Correcting or replacing content;
- Taking other appropriate measures; or
- Determining that no action is required.
Submitting a claim does not guarantee removal of content.
12. Product Images and Product Content
Fixiar may display product photographs, descriptions, graphics, and other materials on product pages.
If you believe a particular product image, product description, graphic, or other material belongs to you and has been used without authorization, please identify the specific material and provide evidence supporting your claim.
Please do not assume that a similar product, design, photograph, or phrase automatically constitutes infringement.
Fixiar will consider the specific circumstances and available information.
13. User-Submitted Content
Where Fixiar permits customers or other users to submit content such as reviews, photographs, comments, or other materials, the submitting user may be responsible for ensuring that the content does not violate another person's intellectual property rights.
If you believe user-submitted material infringes your rights, identify the specific content and explain the basis of your claim.
Fixiar may review and take appropriate action where warranted.
14. Trademark Ownership and Brand Names
The appearance of a brand name, company name, logo, or trademark on Fixiar's website does not necessarily indicate ownership by Fixiar.
Third-party trademarks remain the property of their respective owners.
If you believe a trademark is being used in a manner that infringes your rights, provide details regarding:
- The trademark;
- Ownership;
- Registration information, if applicable;
- The disputed use;
- The relevant goods or services; and
- The location of the use on the website.
15. Copyright Ownership
Copyright protection may apply to original creative works, including photographs, written material, artwork, graphics, videos, and other original content.
If you believe copyrighted material belonging to you has been copied or displayed without permission, identify the original work and the corresponding Fixiar content as clearly as possible.
Where available, provide information showing when and where the original work was created or published.
16. Fair Use and Other Legal Exceptions
Not every use of copyrighted or trademarked material necessarily constitutes infringement.
Certain uses may be permitted under applicable law, including circumstances involving legal exceptions, licenses, permissions, commentary, criticism, or other protected uses.
Fixiar may consider available information concerning authorization or applicable legal exceptions when reviewing a claim.
If your claim involves a complex legal issue, you may wish to consult an appropriately qualified intellectual property professional.
17. Counterclaims or Disputes
If content is removed or restricted following an intellectual property claim, the affected party may contact Fixiar to provide relevant information or dispute the claim.
A response should explain:
- The disputed content;
- Why the party believes the content is authorized or lawful;
- Any relevant ownership information;
- Any applicable license or permission; and
- Supporting documentation where available.
Fixiar may review additional information and determine what action is appropriate under the circumstances.
18. No Automatic Determination of Infringement
Fixiar's receipt or review of an intellectual property claim does not constitute a legal determination that infringement has occurred.
Similarly, removing or restricting content does not necessarily mean that Fixiar has concluded that the claimant's legal position is correct.
Actions may be taken as a precaution while a matter is being reviewed or based on operational considerations.
19. Third-Party Intellectual Property
Fixiar may use content obtained from suppliers, manufacturers, contractors, photographers, designers, licensors, or other third parties.
If you believe that content supplied by a third party infringes your rights, please identify the content and provide supporting information.
Fixiar may contact the relevant third party or request additional documentation regarding authorization or ownership.
20. Repeat Infringement
Where appropriate, Fixiar may take additional action regarding repeated or serious intellectual property violations.
Depending on the circumstances, this may include:
- Removing repeated infringing material;
- Restricting access to content;
- Restricting certain website activities; or
- Taking other measures permitted by applicable law.
The action taken will depend on the circumstances and available evidence.
21. Confidential Information
Please avoid including unnecessary confidential, sensitive, or unrelated personal information in an intellectual property claim.
Only provide information reasonably necessary to establish and explain your claim.
Do not send:
- Passwords;
- Payment credentials;
- Bank account passwords;
- Security codes; or
- Other highly sensitive authentication information.
22. Processing Time
Fixiar will make reasonable efforts to review properly submitted intellectual property claims.
The time required to review a claim may vary depending on:
- The complexity of the issue;
- The amount of information provided;
- Whether ownership must be verified;
- Whether additional information is required;
- Whether third parties need to be contacted; and
- Other relevant circumstances.
Providing a complete and specific claim may help reduce unnecessary delays.
23. Where to Submit an Intellectual Property Claim
All intellectual property claims should be sent to:
Fixiar
Email: support@fixiar.com
You may use the subject line:
"Intellectual Property Claim – Fixiar"
You may also send written correspondence to:
Fixiar
74 Jennifer Ln
New Canaan, CT 06840
United States
Email is generally the preferred method because it allows us to receive the relevant information more efficiently.
24. What Happens After You Submit a Claim?
After receiving your claim, Fixiar may:
- Confirm receipt where appropriate;
- Review the information provided;
- Determine whether additional information is necessary;
- Contact relevant parties where appropriate;
- Review the identified material;
- Consider applicable rights and legal exceptions; and
- Take an appropriate action based on the circumstances.
We may not be able to provide detailed information about internal review procedures or confidential communications.
25. Privacy of Claims
Information submitted in an intellectual property claim may be used to evaluate, investigate, respond to, and resolve the claim.
Information may also be shared where reasonably necessary to:
- Investigate the matter;
- Communicate with relevant parties;
- Comply with legal obligations;
- Protect Fixiar's rights; or
- Resolve a dispute.
Personal information submitted as part of a claim will be handled according to our Privacy Policy, subject to applicable legal requirements.
26. Legal Requests
Fixiar may cooperate with valid legal requests, court orders, subpoenas, or other legally enforceable processes concerning intellectual property disputes.
Nothing in this policy prevents Fixiar from taking action that we reasonably believe is necessary to comply with applicable law.
27. No Waiver of Rights
Nothing in this Intellectual Property Claim Policy limits or waives any rights, remedies, defenses, or obligations available to Fixiar or any rights holder under applicable law.
Fixiar reserves all rights and remedies available under applicable law.
28. Changes to This Policy
Fixiar may update this Intellectual Property Claim Policy from time to time.
Updates may be made to reflect:
- Changes in applicable law;
- Changes to our website;
- Changes in business practices;
- Changes in intellectual property procedures;
- Changes in third-party services; or
- Other operational requirements.
When this policy is updated, the Last Updated date at the top of this page will be revised.
29. Contact Fixiar
For intellectual property concerns, please contact us with sufficient information for us to understand and locate the issue.
Fixiar
74 Jennifer Ln
New Canaan, CT 06840
United States
Email: support@fixiar.com
Website: fixiar.com
Customer Support: 8:00 AM – 7:00 PM EST, Monday – Saturday
For the fastest review, use the subject line:
"Intellectual Property Claim – Fixiar"
Please provide the specific content involved, your ownership or authorization information, the location of the disputed material, and a clear explanation of the alleged infringement.
30. Our Commitment
Fixiar respects the rights of creators, brands, designers, photographers, businesses, and other intellectual property owners.
We aim to maintain a responsible online store and to address credible intellectual property concerns in a fair and appropriate manner.
If you believe content appearing on fixiar.com infringes your intellectual property rights, please contact us promptly with complete and accurate information.
Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States