Shipping Policy

Last Updated: August 21, 2026

At Fixiar, we are committed to providing a straightforward, reliable, and transparent shipping experience. We carefully prepare every order and work with established delivery carriers to help ensure that your jackets, denim shirts, blazers, and other fashion purchases arrive safely and within the estimated delivery timeframe.

This Shipping Policy explains how orders placed through fixiar.com are processed, shipped, tracked, and delivered. It also explains shipping charges, handling times, estimated transit times, order cut-off times, delivery exceptions, and what to do if your package is delayed or appears to be missing.

Please review this policy before placing an order. By purchasing from Fixiar, you acknowledge and agree to the shipping terms described below.

1. Shipping Overview

Fixiar currently provides shipping for orders placed through our online store using established domestic delivery services. Orders are prepared after payment has been successfully received and the order information has been verified.

Our standard shipping schedule is:

The delivery timeframe is an estimate rather than a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, address accuracy, and other circumstances outside Fixiar's control.

2. Shipping Cost

Fixiar offers a simple flat-rate shipping charge of $6.99 per order.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping charges are separate from the merchandise price and any applicable taxes. If your order qualifies for a promotional shipping offer, the terms of that promotion will be displayed at checkout and will take precedence over the standard shipping rate for the eligible order.

3. Order Cut-Off Time

Fixiar processes orders Monday through Friday.

Our daily order cut-off time is:

5:00 PM EST, Monday–Friday

Orders placed before 5:00 PM EST on a business day are generally eligible to begin processing that business day.

Orders placed after 5:00 PM EST are generally treated as being received on the next business day for processing purposes.

For example:

The cut-off time is based on Eastern Standard Time (EST). During periods when daylight saving time is observed in the Eastern Time Zone, the applicable local Eastern Time should be used when determining the order cut-off.

Orders may require additional verification in certain circumstances, such as an incomplete shipping address, payment verification issue, or other information necessary to safely fulfill the order.

4. Handling and Order Processing Time

Our standard handling time is 1 business day.

Handling time is the period required for Fixiar to receive and verify the order, prepare the merchandise, package the items, generate the shipping documentation, and transfer the shipment to the selected delivery carrier.

Handling time does not include the carrier's transit time.

Although most orders are processed within the stated handling period, an order may occasionally require additional processing because of address verification, payment review, inventory-related circumstances, unusually high order volume, or other operational issues.

If an unexpected processing delay occurs, Fixiar will make reasonable efforts to provide an update when appropriate.

5. Estimated Transit Time

After an order has completed processing and has been handed over to the delivery carrier, the estimated transit time is 2–6 business days.

Transit time begins after the carrier receives the shipment and is not the same as the order handling period.

Our normal estimated delivery window is therefore:

1 business day handling + 2–6 business days transit = approximately 3–7 business days total.

These are estimated business-day timeframes. Carrier delays, severe weather, natural events, holidays, service interruptions, incorrect addresses, remote destinations, or other circumstances may extend delivery beyond the estimated timeframe.

Fixiar does not guarantee delivery on a specific calendar date unless a specific delivery commitment is expressly stated at checkout.

6. Delivery Services & Tracking

Fixiar may ship orders using USPS, UPS, or FedEx, depending on the order, destination, package characteristics, and available carrier service.

Once your order has shipped, we will provide tracking information to the email address associated with your order, when tracking is available.

Carrier tracking may initially show limited information while the shipping label is being created or while the package is moving to the carrier's first scan location. Tracking information normally becomes more detailed as the package progresses through the carrier network.

USPS provides tracking information and shipment-status updates through its tracking system. UPS likewise provides shipment tracking and delivery-status information through its tracking system. FedEx provides tracking through its online tracking service.

Customers should use the tracking number supplied in their shipping confirmation to check the latest available shipment status.

7. How to Track Your Order

After your order has been shipped:

1. Check the shipping confirmation email sent by Fixiar.
2. Locate the tracking number.
3. Use the tracking information to view the current status of your shipment.
4. Review the carrier's latest estimated delivery information when available.

Tracking updates may not appear immediately after a shipping label is created. There can be a short period between the creation of shipping documentation and the carrier's first physical scan.

If your tracking information has not updated for a short period, we recommend allowing additional time for the carrier to scan and process the package.

If the tracking information indicates that the package has been delivered but you cannot locate it, please first check around your delivery address, including entrances, porches, mail areas, parcel lockers, reception areas, and other locations where the carrier may have safely left the package.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please carefully verify:

• Full recipient name
• Street address
• Apartment, suite, unit, or building number when applicable
• City
• State
• ZIP code
• Any other information required for successful delivery

Fixiar is not responsible for delays, failed delivery attempts, returned shipments, or additional shipping expenses caused by an incorrect, incomplete, or undeliverable address supplied by the customer.

If you notice an address error immediately after placing an order, contact our customer support team as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

9. Delivery Attempts

Carrier delivery procedures may vary by location and carrier.

If a delivery attempt is unsuccessful, the carrier may:

• Make another delivery attempt;
• Leave the package in an appropriate location;
• Leave a delivery notice;
• Hold the package for customer pickup;
• Redirect the package according to applicable carrier procedures; or
• Return the package to the sender after the applicable holding period.

Customers should monitor their tracking information and follow any instructions provided by the carrier.

A carrier may record a package as delivered even when the customer has not personally received it. In such circumstances, customers should check the delivery location and surrounding areas and contact the carrier promptly if the package cannot be located.

10. Delayed Shipments

Fixiar works to ship orders within the stated processing timeframe, but once a package has been transferred to USPS, UPS, or FedEx, delivery is also dependent on the carrier's network and operating conditions.

A shipment may be delayed because of:

• Severe weather;
• Natural disasters;
• Transportation disruptions;
• Carrier network congestion;
• Holidays;
• Incorrect or incomplete addresses;
• Remote delivery locations;
• Delivery access issues;
• Customs or regulatory requirements, where applicable;
• Unexpected carrier operational problems; or
• Other circumstances outside Fixiar's reasonable control.

The stated 2–6 business day transit period is an estimate and should not be interpreted as a guaranteed delivery deadline.

If tracking indicates that your package is delayed, please continue monitoring the carrier's tracking updates. If you believe the delay is unusually long or the tracking information appears abnormal, contact Fixiar Customer Support so we can assist you.

11. Lost, Missing, or Potentially Stolen Packages

If tracking shows that your package was delivered but you cannot find it, please take the following steps:

1. Check the shipping address entered when the order was placed.
2. Check your front door, porch, mailbox, parcel locker, garage, side entrance, or other common delivery locations.
3. Ask household members, neighbors, building management, or reception personnel whether the package was accepted on your behalf.
4. Review the carrier's tracking information for delivery notes.
5. Contact the carrier if the package remains missing.
6. Contact Fixiar Customer Support if you need assistance reviewing the shipment information.

Carrier tracking records are an important part of the delivery process. USPS, for example, provides delivery and tracking status information that can indicate when and where an item was recorded as delivered.

If a package appears to have been lost in transit, Fixiar will work with the applicable carrier and customer to determine the appropriate next steps.

12. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, take photographs of the package and its contents before disposing of any packaging materials. If the merchandise itself is damaged, contact Fixiar Customer Support as soon as possible with:

• Your order number;
• A description of the damage;
• Photographs of the damaged item;
• Photographs of the shipping packaging; and
• Any relevant carrier information.

Providing complete information promptly helps us investigate the issue and determine the appropriate resolution.

Damage claims may be subject to carrier procedures and applicable Fixiar return or refund terms.

13. Business Days and Holidays

For shipping calculations, business days generally refer to Monday through Friday.

Saturday, Sunday, and applicable carrier or U.S. holidays are not counted as standard processing business days.

For example, an order placed after 5:00 PM EST on Friday will generally begin processing on the following Monday rather than Saturday or Sunday.

Holiday periods may also result in longer carrier transit times because shipping networks may experience increased package volume or modified operating schedules.

14. Delivery to Different Locations

Fixiar's standard shipping service is intended for the shipping destinations available during checkout.

Shipping availability may vary based on the destination and current carrier service.

Certain locations may have additional delivery limitations or longer transit times. If the checkout system does not accept a particular address, Fixiar may not currently be able to ship to that destination using the available service.

Customers should ensure that the destination address is valid and capable of receiving packages.

15. Order Changes and Shipping Updates

If you need to change information associated with an order, contact Fixiar as soon as possible after placing the order.

Because orders may enter processing quickly, we cannot guarantee that changes to shipping addresses, products, quantities, or other order information can be made after submission.

Once an order has been shipped, shipping information generally cannot be changed directly by Fixiar. Customers may need to work with the carrier using the tracking information provided.

16. Multiple Items in One Order

When multiple products are purchased together, Fixiar will generally attempt to package and ship eligible items together.

In some circumstances, items may be shipped separately depending on inventory availability, packaging requirements, carrier considerations, or fulfillment operations.

If an order is divided into multiple shipments, customers may receive separate shipping confirmations and tracking numbers.

The standard shipping charge remains $6.99 per order unless a different shipping charge or promotion is clearly presented at checkout.

17. Products Covered by This Shipping Policy

This Shipping Policy applies to merchandise sold by Fixiar, including our selection of:

• Jackets
• Denim shirts
• Blazers
• Other fashion apparel and products offered through the Fixiar online store

Product-specific information displayed on the product page or checkout may provide additional information about availability, fulfillment, or shipping.

If a product is temporarily unavailable, the expected fulfillment timeframe may differ from the standard processing period described in this policy.

18. Customer Support

If you have questions about an order, shipping status, tracking number, delivery issue, or address problem, our customer support team is available to help.

Fixiar Customer Support

For faster assistance regarding an existing order, please include your order number in your email and provide a brief description of the issue.

19. Contacting Us About a Shipping Problem

When contacting Fixiar about a delivery issue, please provide as much relevant information as possible.

Recommended information includes:

• Order number;
• Customer name;
• Email address used for the order;
• Shipping address;
• Tracking number, if available;
• Carrier name;
• Current tracking status;
• Description of the issue; and
• Photographs, when relevant to damaged merchandise or packaging.

Providing this information helps us identify the shipment and investigate the issue more efficiently.

20. Delivery Estimates at a Glance

The following table summarizes Fixiar's standard shipping commitments and estimates:

These timeframes are estimates based on normal operating conditions. They are not guarantees of delivery on a particular date.

21. Our Commitment to a Transparent Shipping Experience

At Fixiar, we believe customers should know what to expect before placing an order. For that reason, we clearly communicate our standard shipping price, order processing schedule, estimated delivery timeframe, delivery carriers, and tracking procedures.

Our standard process is designed to provide a simple experience:

Order placed → 1 business day handling → Carrier pickup → 2–6 business days transit → Delivery

We encourage customers to review their order details carefully at checkout and retain their shipping confirmation and tracking information until the order has been received.

Fixiar will make reasonable efforts to process orders promptly, provide accurate shipping information, and assist customers when delivery problems occur. However, once a shipment is transferred to a third-party carrier, certain aspects of the delivery process are outside Fixiar's direct control.

22. Policy Updates

Fixiar may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, operating procedures, or other business requirements.

When changes are made, the revised policy will be posted on this page with an updated effective or revision date.

We recommend reviewing this page periodically for the latest shipping information.

23. Contact Fixiar

For any questions regarding this Shipping Policy or your order, please contact:

Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

We appreciate your business and are committed to providing a clear, dependable shipping experience from checkout through delivery.