Return and Refund Policy

Last Updated: August 21, 2026

At Fixiar, we want you to feel confident when shopping for jackets, denim shirts, blazers, and other fashion products from our online store. We understand that sometimes a product may not be the right fit, style, color, or choice for you. Our Return & Refund Policy is designed to provide a clear and straightforward process for returning eligible merchandise and receiving a refund.

You may request a return within 60 days of the date your order was delivered. Eligible refunds are processed within 12 days after the returned merchandise has been received and reviewed by Fixiar.

Fixiar does not charge return processing fees or refund fees.

Please review the complete policy below for information about return eligibility, the return process, refunds, shipping costs, damaged merchandise, exchanges, and other important conditions.

1. Return Policy Overview

The following table summarizes our standard return and refund terms:

The 60-day return period begins on the date the order is recorded as delivered according to the applicable carrier's tracking information.

2. 60-Day Return Window

Fixiar accepts eligible return requests made within 60 days from the date your order was delivered.

If you receive your order on June 1, for example, you may request a return within the applicable 60-day period.

To protect your eligibility, please contact us before sending a return. Do not send merchandise to our business address unless Fixiar Customer Support has provided or confirmed the appropriate return instructions.

3. Return Eligibility

To qualify for a return, merchandise should be returned in a condition that allows it to be reasonably inspected and resold.

Generally, returned products should:

• Be purchased directly from fixiar.com;
• Be requested for return within 60 days of delivery;
• Be unworn or unused;
• Be clean and free from stains, odors, makeup, pet hair, or other contamination;
• Not have been washed or altered;
• Have original tags attached when applicable;
• Include original accessories or components when applicable; and
• Not show damage caused after delivery through improper use or care.

For clothing items such as jackets, denim shirts, and blazers, we recommend trying the item on indoors and keeping all tags attached until you have decided whether to keep it.

Fixiar reserves the right to determine whether returned merchandise meets the eligibility requirements after inspection.

4. Items That May Not Qualify for Return

A return may be declined if merchandise has been:

• Worn extensively;
• Washed or laundered;
• Altered, tailored, repaired, or modified;
• Damaged after delivery;
• Stained or contaminated;
• Returned without required components;
• Returned after the 60-day return period; or
• Purchased from a seller other than Fixiar.

Normal signs of trying on a garment are generally different from significant signs of use. Customers should take reasonable care of merchandise while deciding whether to keep it.

If an item arrives damaged or defective, please contact us promptly rather than attempting to repair, alter, or wash the item.

5. How to Start a Return

To start a return, contact Fixiar Customer Support at:

support@fixiar.com

Please include:

1. Your full name;
2. Order number;
3. Email address used when placing the order;
4. Name of the item you want to return;
5. Reason for the return; and
6. Photographs when the return involves damage, defects, or an incorrect item.

Our support team will review your request and provide the appropriate return instructions.

Please do not mail merchandise to the Fixiar business address unless our customer support team specifically instructs you to do so.

6. Return Process

The standard return process is:

Customers should keep the return shipment receipt and tracking information until the return has been fully processed.

7. Return Shipping

Fixiar does not charge a return processing fee or refund fee.

If a customer is returning an item because they changed their mind, selected the wrong size, no longer want the product, or for another preference-related reason, the customer may be responsible for the cost of sending the merchandise back unless Fixiar provides different instructions.

For items that arrive damaged, defective, incorrect, or materially different from what was ordered, please contact us before returning the merchandise so we can review the issue and provide appropriate instructions.

Do not automatically purchase return postage before contacting Fixiar regarding a damaged, defective, or incorrect order.

8. Refund Policy

Once an eligible returned item has been received by Fixiar and reviewed, we will process the applicable refund.

Eligible refunds are processed within 12 days after the returned merchandise is received and reviewed.

The 12-day period refers to the time Fixiar allows for processing the refund after receiving and reviewing an eligible return. Your bank, credit-card company, payment provider, or other financial institution may require additional time to make the refunded funds visible in your account.

9. No Refund Fees

Fixiar does not charge a refund processing fee.

When a return is approved, we do not deduct a separate refund fee from the eligible merchandise refund.

We also do not charge a separate return processing fee.

Any shipping costs associated with sending an eligible preference-based return back to Fixiar may remain the customer's responsibility as described in this policy.

10. Original Payment Method

Approved refunds are generally issued to the original payment method used for the purchase.

For example:

• Credit card purchases are generally refunded to the applicable card.
• Debit card purchases are generally refunded to the applicable debit card.
• Other supported payment methods may be refunded according to the payment provider's procedures.

Fixiar cannot normally redirect a refund to an unrelated payment method.

If the original payment method is no longer available, please contact Customer Support so we can review the available options.

11. Refund Amount

For an approved return, Fixiar will generally refund the eligible purchase amount associated with the returned merchandise.

The final refund amount may depend on:

• The items approved for return;
• Whether the returned merchandise meets the return conditions;
• Any applicable original shipping charges;
• Any promotional discounts applied to the original order; and
• The specific circumstances of the return.

Fixiar does not charge a separate refund processing fee.

If an order included a promotion or discount, the refund will be calculated based on the actual amount paid for the returned item rather than the item's undiscounted promotional value.

12. Original Shipping Charges

Standard shipping charges are separate from merchandise prices.

When a customer returns an item because of a personal preference, such as choosing the wrong size, changing their mind, or deciding that the product is not suitable, the original shipping charge may not be refundable.

If the return is related to an item that was sent incorrectly, arrived damaged, or has a verified product defect, contact Fixiar Customer Support before returning the item so the circumstances can be reviewed.

The applicable resolution will depend on the individual order and circumstances.

13. Damaged or Defective Merchandise

If your merchandise arrives damaged or appears to have a manufacturing defect, please contact Fixiar as soon as reasonably possible.

Please provide:

• Order number;
• Product name;
• Description of the problem;
• Photographs of the merchandise;
• Photographs of the packaging, if applicable; and
• Any relevant shipping or tracking information.

Do not wash, alter, repair, or otherwise modify a potentially defective item before contacting us.

After reviewing the information, Fixiar may provide return instructions and determine the appropriate resolution, which may include a refund or another suitable solution.

14. Incorrect Item Received

If you receive an item different from the product you ordered, please contact us before returning it.

Include your:

• Order number;
• Name of the item ordered;
• Name or description of the item received; and
• Photographs of the item and relevant packaging when possible.

We will review the order and provide instructions for resolving the issue.

Please do not return an incorrect item without contacting us first, as doing so may delay the resolution.

15. Size or Fit Returns

We understand that clothing fit can vary from person to person.

If a jacket, denim shirt, blazer, or other apparel item does not fit as expected, you may request a return within the 60-day return period, provided the item meets the applicable return conditions.

For fit-related returns:

• The item should be unworn or unused;
• The item should remain clean;
• Tags should remain attached when applicable;
• The item should not have been washed or altered; and
• The return request should be made within 60 days of delivery.

Customers are encouraged to review the product's available size information before ordering.

16. Exchanges

Fixiar's standard return process is designed around refunds.

If you want a different size, color, style, or product, contact Customer Support to discuss the available options.

Product availability can change quickly, so we cannot guarantee that a replacement item will be available at the time your return is processed.

If the desired replacement is unavailable, an eligible refund may be the most appropriate option.

17. Return Inspection

Once a return reaches Fixiar, the merchandise may be inspected to verify that it satisfies the conditions described in this policy.

Inspection may consider:

• Product condition;
• Signs of wear;
• Cleanliness;
• Tags;
• Original components;
• Damage;
• Alterations; and
• Whether the item corresponds to the original order.

If the returned merchandise does not meet the return requirements, Fixiar may contact the customer regarding the available options.

18. Return Tracking

Customers should use a trackable shipping service when returning merchandise and retain the shipping receipt until the return has been completed.

A return shipment is the customer's responsibility until it is delivered to Fixiar or the applicable return destination specified by our support team.

If tracking confirms that a return has been delivered but you have not received confirmation from Fixiar, please contact Customer Support and provide the return tracking number.

19. Late Returns

Returns requested after the 60-day return period are generally not eligible under this policy.

If you believe there are exceptional circumstances involving your order, you may still contact Customer Support. Any exception is evaluated individually and is not guaranteed.

Customers should contact Fixiar before the return deadline whenever possible to avoid uncertainty about eligibility.

20. Returns Without Prior Authorization

Please contact Fixiar before sending a return.

Sending merchandise to an address without receiving the appropriate return instructions may delay processing because the package may not be directed to the correct return location or department.

The Fixiar business address listed below is provided for business correspondence and customer support purposes. It should not automatically be treated as the return address.

Fixiar
74 Jennifer Ln
New Canaan, CT 06840
United States

Use the return address supplied by Fixiar Customer Support for your specific return.

21. Refund Delays

If you have received confirmation that your refund has been processed but the funds are not yet visible in your account, please allow additional time for your bank or payment provider to complete its processing.

The timing of funds appearing in your account may vary by:

• Payment method;
• Financial institution;
• Card issuer;
• Payment provider; and
• Banking processing schedules.

If the refund remains unavailable after a reasonable processing period, contact Fixiar Customer Support with your order number and refund information so we can assist.

22. Order Cancellation

If you need to cancel an order, contact Fixiar as soon as possible after placing it.

Because orders may move into processing quickly, we cannot guarantee cancellation before shipment.

If an order has already shipped, the customer may need to follow the standard return procedure after delivery.

Order cancellation is separate from the 60-day return policy, and a cancellation request does not automatically guarantee that an order can be stopped before shipment.

23. Products Purchased From Other Sellers

This Return & Refund Policy applies only to products purchased directly from fixiar.com.

If you purchased a Fixiar product through another retailer, marketplace, reseller, or third-party seller, the return and refund policies of that seller may apply.

Please contact the seller from which you purchased the product for assistance with that transaction.

24. Return and Refund Summary

For convenience, the most important terms are summarized below:

25. Customer Support

If you have any questions about returning a product, requesting a refund, checking the status of a return, or resolving a damaged or incorrect order, our customer support team is available to assist.

Fixiar Customer Support

Company: Fixiar
Email: yongling@fixiar.com
Address: 74 Jennifer Ln, New Canaan, CT 06840, United States

When contacting us, please include your order number whenever possible. This allows our team to locate your purchase and provide more efficient assistance.

26. Policy Updates

Fixiar may update this Return & Refund Policy when necessary to reflect changes to our products, services, procedures, or business practices.

Any updated version will be published on this page with a revised Last Updated date.

The policy in effect at the time of your return request will generally apply to that request, subject to applicable law.

27. Our Commitment

At Fixiar, our goal is to make the return and refund process clear, reasonable, and easy to understand.

You have 60 days from delivery to request an eligible return, and Fixiar does not charge return processing fees or refund fees. Once an eligible returned item has been received and reviewed, we aim to process the applicable refund within 12 days.

We encourage customers to contact us promptly whenever a return, damaged item, incorrect product, or refund question arises. Our support team will work to provide clear instructions and help resolve eligible issues as efficiently as possible.